Very Slow Client Backup (50 KBit/s)

dino · January 25, 2017, 9:41am

Hello,

I am using UrBackup a few weeks now and I love it. I am backing up about 10 clients and every client is running with full wire speed (100 or 1000 MBit).

Except ONE client!

This client is backing up with only 50 KBit/s, so a backup of only 80 Megabytes takes hours.

This client is a normal PC, not a notebook. The power management settings are set to maximum performance. I disabled the antivirus (ESET) and the CPU is only running at a few percent load. The UrBackup client threads are running at zero percent CPU load.

The network and the storage could also not be the problem, as I can access the storage with full wire speed (90-110 MB/s) from this client

So it must be something with the UrBackup client application, not the server. As I said, all other clients are working well with great speed.

I also tried to set the thread priority to high instead of background priority, but this didn’t helped, too.

Any help would be greatly appreciated.

Dino

myofficeanywhere · January 25, 2017, 12:01pm

I have this exact same issue with one server!

uroni · January 25, 2017, 12:14pm

That means you used eg. “Process Hacker 2” to set the priority of the threads, correct?

uroni · January 25, 2017, 12:15pm

You could upload/send me a process monitor trace. Maybe that will tell the cause.

dino · January 25, 2017, 12:46pm

You don’t need Process Hacker or else for this. I did it in the normal windows task manager, right click on the running .exe and then set priority.

uroni · January 25, 2017, 12:51pm

That way you are setting the priority of the whole process. Individual threads will still have low IO priority. So you should redo that experiment with Process Hacker 2.

dino · January 25, 2017, 3:09pm

I tried again with Process Hacker and set every process and thread to high priority, but nothing changed.

TeranT · March 30, 2017, 6:50am

I have this problem too!
30.03.17 11:06 DEBUG Loading “Users/User/AppData/Local/Google/Chrome/User Data/Default/History”. 1% finished 386.828 KB/23 MB at 52.728 KBit/s
30.03.17 11:07 DEBUG Loading “Users/User/AppData/Local/Google/Chrome/User Data/Default/History”. 3% finished 770.828 KB/23 MB at 52.352 KBit/s
30.03.17 11:08 DEBUG Loading “Users/User/AppData/Local/Google/Chrome/User Data/Default/History”. 4% finished 1.12776 MB/23 MB at 52.352 KBit/s
30.03.17 11:09 DEBUG Loading “Users/User/AppData/Local/Google/Chrome/User Data/Default/History”. 6% finished 1.50276 MB/23 MB at 52.352 KBit/s
…
30.03.17 11:34 DEBUG Loading “Users/User/AppData/Local/Google/Chrome/User Data/Default/History”. 47% finished 10.8764 MB/23 MB at 52.168 KBit/s
30.03.17 11:35 DEBUG Loading “Users/User/AppData/Local/Google/Chrome/User Data/Default/History”. 48% finished 11.2514 MB/23 MB at 52.352 KBit/s
30.03.17 11:36 DEBUG Loading “Users/User/AppData/Local/Google/Chrome/User Data/Default/History”. 50% finished 11.6264 MB/23 MB at 52.36 KBit/s
23 MB copied for an hour!

I have already used the advice, I installed the Hacker Process 2 and raised all the priorities to high and it did not help.

jarkko · April 16, 2017, 4:00pm

Same here:

16.04.17 18:54 DEBUG Loading “.symlink_SqlServerWriter_{A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A}80feb0461f85b69136f79b6d48885f40_msdb_files00000000/MSDBData.mdf". 53% finished 6.81388 MB/12.75 MB at 52.312 KBit/s
16.04.17 18:55 DEBUG Loading ".symlink_SqlServerWriter{A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A}80feb0461f85b69136f79b6d48885f40_msdb_files00000000/MSDBData.mdf". 56% finished 7.18888 MB/12.75 MB at 52.32 KBit/s
16.04.17 18:56 DEBUG Loading ".symlink_SqlServerWriter{A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A}80feb0461f85b69136f79b6d48885f40_msdb_files00000000/MSDBData.mdf". 59% finished 7.56388 MB/12.75 MB at 52.32 KBit/s
16.04.17 18:57 DEBUG Loading ".symlink_SqlServerWriter{A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A}80feb0461f85b69136f79b6d48885f40_msdb_files00000000/MSDBData.mdf". 62% finished 7.93888 MB/12.75 MB at 52.32 KBit/s
16.04.17 18:58 DEBUG Loading ".symlink_SqlServerWriter{A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A}80feb0461f85b69136f79b6d48885f40_msdb_files00000000/MSDBData.mdf". 65% finished 8.31388 MB/12.75 MB at 52.328 KBit/s
16.04.17 18:59 DEBUG Loading ".symlink_SqlServerWriter{A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A}_80feb0461f85b69136f79b6d48885f40_msdb_files00000000/MSDBData.mdf”. 68% finished 8.69026 MB/12.75 MB at 52.512 KBit/s

jarkko · April 17, 2017, 4:50am

If you change settings in advanced tab and set every local transfer modes same as internet transfer mode, it will be fast then…

I’m not sure about that, but when i change filesystem type to btrfs for backupstore, speed is avesome:

17.04.17 13:15 INFO Transferred 27.6498 MB - Average speed: 13.5473 MBit/s

RG888 · April 20, 2017, 8:50pm

I am having this problem since upgrading to latest Windows Server and Client versions with only 1 client.

It’s going to take days on this client to do a backup as the speed is showing/maxing out at about 1.5mbits.
I have run tests, and with this client doesn’t have problem transferring files to/from the server using Windows/shares.

I’ve been spending hours trying to figure out what’s the cause and haven’t come up with anything.

One thing I notice: if I filter process monitor on UrBackupClientBackend.exe, seems like there is a pattern (on larger files) of 4 TCPSend operations followed by 1 TCP Retransmit…

uroni · April 20, 2017, 9:56pm

If you can, send me that (filtered) process monitor log.

dino · June 21, 2017, 11:58am

Here is another one:

I will come back to this thread when this backup is finished

RG888 · July 3, 2017, 10:53pm

Sorry to not have replied -
I did find out that I did actually have a bad network cable! So, nothing wrong with Urbackup.

Flatlinebb · July 25, 2017, 11:23pm

It looks like your client may be on Pause. If you right-click the UrBackup tray icon, do you see the word Pause or Continue there? (third word from the bottom)

Fatikan · September 25, 2017, 6:44pm

Anyone ever found something regarding this issue ? trying to do internet backup of a server in our office to another location and hitting the same problem.

I know on my side it’s no bad network cable… servers are VMs

Carlan_Wray · February 11, 2018, 12:54pm

Thank you for the tip about it being paused. That is exactly what my problem was. Now I’m confused as to how it became paused. Oh well. Thanks again!

alex · February 14, 2018, 3:32am

I’ve been in the same situation. You reboot the client service and it’s fast.

Chris · September 1, 2018, 10:32pm

Is there a solution for this? I installed urbackup on a windows pc (server) and two clients, all windows 10. Both clients did not manage to complete a backup after two weeks of trying. It is unbearably slow.

I also did disable background priority for the clients, but that did not help.

Currently the client shows me a time to complete the backup of 49 days.

This is a gigabit-network, so >100mb/s is no problem. But this is running with only some kb/s.

I also found these messages in the error log:

Could not read MBR

Cannot retrieve master boot record (MBR) for the disk from the client.

Backing up System Reserved (SYSVOL) partition failed. Image backup failed

I really want to use urbackup, but it is just not working

uroni · September 2, 2018, 9:50am

To summarize the reasons for slow backups previously mentioned in this thread:

The client is paused (see post Very Slow Client Backup (50 KBit/s) ). The client also pauses when you click “Exit” on the tray icon btw.
Bad network cable (Post Very Slow Client Backup (50 KBit/s) )
Server file system ( Very Slow Client Backup (50 KBit/s) )

Other reasons:

This can also happen if your server is slow, e.g. because your file system on the server is slow for small files (e.g. XFS) or you have an on-access virus scanner active on the server
Having backup with background priority enabled causes slow backup speed on some e.g. laptops with energy saving modes enabled.
Some people had to change Windows TCP settings. Disabling new congestion control algorithms or disabling TCP offloading