One client is erroring out everytime it tries to backup with the following error…
Level Time Message
Errors 12/09/16 06:37 Error starting file metadata download thread
Errors 12/09/16 06:38 Backup had an early error. Deleting partial backup.
I have no idea how to resolve the error.
Here is the report
( 6 infos, 1 warning, 2 errors )
2016-12-09 07:58:08(info): Starting incremental file backup…
2016-12-09 08:03:42(warning): Restarting shadow copy of C:\ because it was
started by this server
2016-12-09 08:03:42(info): Scanning for changed hard links on volume of
2016-12-09 08:03:42(info): Indexing of “users” done. 2 filesystem
lookups 143 db lookups and 1 db updates
2016-12-09 08:03:42(info): bq79k79: Loading file list…
2016-12-09 08:03:58(info): bq79k79: Calculating file tree differences…
2016-12-09 08:04:09(info): Waiting for metadata download stream to finish
2016-12-09 08:04:48(error): Error starting file metadata download thread
2016-12-09 08:04:48(error): Backup had an early error. Deleting partial backup.
Take a look at this for making debug log files.
The server log file is per default located at C:\Program files\UrBackupServer\urbackup.log. Change warn to debug in C:\Program files\UrBackupServer\args.txt to create a debug log file. Debug log files are preferred. The log file on Linux/FreeBSD is located per default at /var/log/urbackup.log. The log level is an argument to the server program (urbackupsrv run -v debug) or can be configured via /etc/default/urbackupsrv or /etc/sysconfig/urbackupsrv.
The client log file is per default located at C:\Program Files\UrBackup\debug.log on Windows. Run C:\Program Files\UrBackup\enable_debug_logging.bat as admin to enable debug logging. On Linux/FreeBSD the client log file is located at /var/log/urbackupclient.log. To enable debug logging run the backend with urbackupclientbackend -v debug or it can be configured via /etc/default/urbackupclient or /etc/sysconfig/urbackupclient.
Attach the log files to your new post or send them to
email@example.com, because they may contain data which should not be public.
Some people have this issue with metadata before; uroni has found this to be one of the better temporary fixes:
If you want to try that, these are the usual commands for it:
#You’ll need to tweak this for your setup.
fsutil /? will help you with that.
I am not sure what you are asking me to do. We just started using URBACKUP, but I now have two more clients getting this same error. I have updated the server and the clients.
What it sounds like is that you have errors that have been known to be fixed by disabling 8dot3 names; I was giving you the
fsutil command as something you can use to try and fix your issue; however, if you are unsure, I gave you the link on how to make log files in the case you want the UrBackup team to take a look and suggest something for you.
This problem just started out of the blue, been working fine for several months but I am not understanding how to run the command you gave. Says it doesn’t exist.
Then, I am going to assume your server is on a Linux distro?
No it is on Windows server 2012
That is weird, because fsutil should feed you back something. It is a built-in command tool.
Now, if you don’t have an F: partition then it will not see it. You’ll need to change F: to whatever your drive letter is that you have UrBackup on.
Your UrBackup Images folder.
Are you housing the images on your Server 2012, or do you have a NAS jail, or what is your setup for this?
Ok I must have fat fingered the command several times because I tried again this morning and was able to complete the command and disable 8dot3name on the D: drive. I will see if that fixes the errors.
This didn’t fix the issue I have another computer now reporting the same error, that is 4 total now
Then I would suggest making debug logs, which can be made by following the
Log Files section of this link: Having problems with UrBackup? Please read before posting
Send them into
firstname.lastname@example.org and add a link to this post in the e-mail.
I have the log file how do I attach it?
You will compose a new e-mail (from whatever mail service you choose) to
email@example.com. Enter a quick Subject; enter the link to this post in your body( https://forums.urbackup.org/t/error-starting-file-metadata-download-thread/2751/12); and attach your log file to the e-mail.