Client starting backup failed


#1

Hello all,

I’m new to both the forum and the software. As you can see i have it running fine on all but 1 pc. I cant even retrieve a log as the backup failed out of the gate. I’ve confirmed that both shadow volume copy is running and set to always and that urbackup is running. I’ve tried multiple paths to try to get the pc to start. I’ve rebooted the server and the client PC. Any thoughts on what else i can try. Thanks in advance for your time.


#2

What version of Windows is the client running ?


#3

windows XP and UrBackup Client 1.4.1.


#4

Are you also running the 1.4 Server ?
I know the 2.x.x client software isn’t compatible with XP.
I’m not sure if a 1.4 client can backup to 2.x.x server.


#5

Server version is 1.4.9


#6

Do the Windows logs show anything?


#7

I checked server side for any errors as i dont have access to the PC right now. I found none. Is there some place specific you would look? Im at a total loss as to why its just this one image on my network.


#8

It could be the client has disk issues.
Maybe check the SMART status. I use speedfan from almico to check Windows system SMART status.

If you increase the server logging to debug mode, try to backup, and then check the server logs you may see something that helps identify the issue.


#9

still noting. i feel that because it fails to start that its not initiating at all so there will be no log.


#10

If you can put the client into debug logging mode it should show why…


#11

Refer to this:

Uroni can help if you follow the log file guide and send him a PM with your log file and a link to this post.


#12

i managed to capture the logs off of the client PC.

2016-11-04 08:13:08: WARNING: Upgrading…
2016-11-04 08:13:08: ERROR: Error preparing Query [SELECT tvalue FROM misc WHERE tkey=‘db_version’]: no such table: misc
2016-11-04 08:13:09: ERROR: Error preparing Query [DROP INDEX filehashes_idx]: no such index: filehashes_idx
2016-11-04 08:14:11: WARNING: Info not found at ‘c:’ - reindexing
2016-11-04 08:16:53: WARNING: Info not found at ‘C:’ - reindexing
2016-11-05 10:54:12: WARNING: There are 1837912 new USN entries at ‘C:’ - reindexing
2016-11-07 11:48:05: Loaded -fileserv- plugin
2016-11-07 11:48:05: Loaded -fsimageplugin- plugin
2016-11-07 11:48:05: Loaded -cryptoplugin- plugin
2016-11-07 11:48:05: Created new database connection for urbackup/backup_client.db
2016-11-07 11:48:05: urbackupserver: Server started up sucessfully!
2016-11-07 11:48:05: FileSrv: Backup privileges set successfully
2016-11-07 11:48:05: FileSrv: Info: retval 0
2016-11-07 11:48:05: FileSrv: Info: retval 0
2016-11-07 11:48:05: FileSrv: Info: Window size=524288
2016-11-07 11:48:05: FileSrv: Binding udp socket at port 35622…
2016-11-07 11:48:05: FileSrv: done.
2016-11-07 11:48:05: FileSrv: Disabling new behavior…
2016-11-07 11:48:05: FileSrv: Servername: -SUZANNE3-
2016-11-07 11:48:05: FileSrv: Server started up sucessfully
2016-11-07 11:48:05: FileSrv: UDP Thread startet
2016-11-07 11:48:05: Started UrBackupClient Backend…
2016-11-07 11:48:05: urbackupserver: No available slots… starting new Worker
2016-11-07 11:48:05: ClientService cmd: #Iyt1ZZbH3mJx5BvTCSMtd#1CHANNEL capa=2112
2016-11-07 11:48:05: New channel: Number of Channels: 1
2016-11-07 11:48:05: Filesystem. Vol="\?\Volume{f83247d5-cf6b-11e2-bf2f-806d6172696f}" Name="" Type=“ntfs” VPaths=1 Size=80023715840
2016-11-07 11:48:05: Filesystem is System partition. Skipping…
2016-11-07 11:48:05: Filesystem. Vol="\?\Volume{9ab98658-1bcc-11e3-90ae-806d6172696f}" Name="" Type="" VPaths=1 Size=-1
2016-11-07 11:48:05: Bootable flag not set for volume
2016-11-07 11:48:05: Found no SYSVOL on the same physical device as ‘C’.
2016-11-07 11:48:06: Internet only mode not enabled. Waiting for local server for 3:00…
2016-11-07 11:48:06: Looking for old Sessions… 0 sessions
2016-11-07 11:48:06: Created new database connection for urbackup/backup_client.db
2016-11-07 11:48:06: Final path: C
2016-11-07 11:48:06: Created new database connection for urbackup/backup_client.db
2016-11-07 11:48:16: Change: C: [fn=Outbox.dbx,reason=USN_REASON_DATA_OVERWRITE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8896848,FRN=844424930162614,Parent FRN=1407374883583138,Version=2]
2016-11-07 11:48:16: Change: C: [fn=open_files.dat,reason=USN_REASON_DATA_EXTEND|USN_REASON_CLOSE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8896928,FRN=16325548649293498,Parent FRN=2533274790476018,Version=2]
2016-11-07 11:48:16: Change: C: [fn=etilqs_JOOJMj5w1jnD1Pj,reason=USN_REASON_FILE_DELETE|USN_REASON_CLOSE,attributes=FILE_ATTRIBUTE_HIDDEN|FILE_ATTRIBUTE_ARCHIVE|FILE_ATTRIBUTE_TEMPORARY,USN=8897016,FRN=5910974510999766,Parent FRN=281474976710728,Version=2]
2016-11-07 11:48:16: Change: C: [fn=etilqs_I0XjRFaDPzt73g0,reason=USN_REASON_FILE_DELETE|USN_REASON_CLOSE,attributes=FILE_ATTRIBUTE_HIDDEN|FILE_ATTRIBUTE_ARCHIVE|FILE_ATTRIBUTE_TEMPORARY,USN=8897216,FRN=3940649674025252,Parent FRN=281474976710728,Version=2]
2016-11-07 11:48:16: Change: C: [fn=wbemess.log,reason=USN_REASON_DATA_EXTEND,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8897320,FRN=36028797018966676,Parent FRN=281474976710800,Version=2]
2016-11-07 11:48:16: Change: C: [fn=wbemess.log,reason=USN_REASON_DATA_EXTEND|USN_REASON_CLOSE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8897408,FRN=36028797018966676,Parent FRN=281474976710800,Version=2]
2016-11-07 11:48:16: Change: C: [fn=debug.log,reason=USN_REASON_DATA_EXTEND,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8897496,FRN=13510798882183728,Parent FRN=32088147345082432,Version=2]
2016-11-07 11:48:16: Change: C: [fn=urbackup_client_tmp,reason=USN_REASON_FILE_DELETE|USN_REASON_CLOSE,attributes=FILE_ATTRIBUTE_DIRECTORY,USN=8897576,FRN=2251799813765371,Parent FRN=281474976710728,Version=2]
2016-11-07 11:48:16: Change: C: [fn=urbackup_client_tmp,reason=USN_REASON_FILE_CREATE,attributes=FILE_ATTRIBUTE_DIRECTORY,USN=8897680,FRN=6192449487710422,Parent FRN=281474976710728,Version=2]
2016-11-07 11:48:16: Change: C: [fn=urbackup_client_tmp,reason=USN_REASON_FILE_CREATE|USN_REASON_CLOSE,attributes=FILE_ATTRIBUTE_DIRECTORY,USN=8897784,FRN=6192449487710422,Parent FRN=281474976710728,Version=2]
2016-11-07 11:48:16: Change: C: [fn=settings.cfg,reason=USN_REASON_SECURITY_CHANGE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8898080,FRN=34902897112151331,Parent FRN=4222124650739958,Version=2]
2016-11-07 11:48:16: Change: C: [fn=settings.cfg,reason=USN_REASON_SECURITY_CHANGE|USN_REASON_CLOSE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8898168,FRN=34902897112151331,Parent FRN=4222124650739958,Version=2]
2016-11-07 11:48:16: Change: C: [fn=urbackup,reason=USN_REASON_SECURITY_CHANGE,attributes=FILE_ATTRIBUTE_DIRECTORY,USN=8898256,FRN=2533274790476018,Parent FRN=32088147345082432,Version=2]
2016-11-07 11:48:16: Change: C: [fn=urbackup,reason=USN_REASON_SECURITY_CHANGE|USN_REASON_CLOSE,attributes=FILE_ATTRIBUTE_DIRECTORY,USN=8898336,FRN=2533274790476018,Parent FRN=32088147345082432,Version=2]
2016-11-07 11:48:16: Change: C: [fn=data,reason=USN_REASON_SECURITY_CHANGE,attributes=FILE_ATTRIBUTE_DIRECTORY,USN=8898416,FRN=4222124650739958,Parent FRN=2533274790476018,Version=2]
2016-11-07 11:48:16: Change: C: [fn=data,reason=USN_REASON_SECURITY_CHANGE|USN_REASON_CLOSE,attributes=FILE_ATTRIBUTE_DIRECTORY,USN=8898488,FRN=4222124650739958,Parent FRN=2533274790476018,Version=2]
2016-11-07 11:48:16: Change: C: [fn=debug.log,reason=USN_REASON_DATA_EXTEND|USN_REASON_SECURITY_CHANGE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8898560,FRN=13510798882183728,Parent FRN=32088147345082432,Version=2]
2016-11-07 11:48:16: Change: C: [fn=Outbox.dbx,reason=USN_REASON_DATA_OVERWRITE|USN_REASON_CLOSE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8898640,FRN=844424930162614,Parent FRN=1407374883583138,Version=2]
2016-11-07 11:48:16: Change: C: [fn=MSIMGSIZ.DAT,reason=USN_REASON_DATA_OVERWRITE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8898720,FRN=281474976742894,Parent FRN=844424930153589,Version=2]
2016-11-07 11:48:16: Change: C: [fn=index,reason=USN_REASON_DATA_OVERWRITE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8898808,FRN=4785074604132355,Parent FRN=10414574138340234,Version=2]
2016-11-07 11:48:16: Change: C: [fn=debug.log,reason=USN_REASON_DATA_OVERWRITE|USN_REASON_DATA_EXTEND|USN_REASON_SECURITY_CHANGE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8898880,FRN=13510798882183728,Parent FRN=32088147345082432,Version=2]
2016-11-07 11:48:16: Change: C: [fn=index,reason=USN_REASON_DATA_OVERWRITE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8898960,FRN=3377699720600967,Parent FRN=3659174697308508,Version=2]
2016-11-07 11:48:16: Change: C: [fn=open_files.dat,reason=USN_REASON_SECURITY_CHANGE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8899032,FRN=16325548649293498,Parent FRN=2533274790476018,Version=2]
2016-11-07 11:48:16: Change: C: [fn=wbemess.log,reason=USN_REASON_DATA_EXTEND,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8899120,FRN=36028797018966676,Parent FRN=281474976710800,Version=2]
2016-11-07 11:48:16: Change: C: [fn=wbemess.log,reason=USN_REASON_DATA_EXTEND|USN_REASON_CLOSE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8899208,FRN=36028797018966676,Parent FRN=281474976710800,Version=2]
2016-11-07 11:48:16: Change: C: [fn=URBACKUPCLIENTBACKEND.EXE-05ABFB27.pf,reason=USN_REASON_DATA_TRUNCATION,attributes=FILE_ATTRIBUTE_ARCHIVE|FILE_ATTRIBUTE_NOT_CONTENT_INDEXED,USN=8899296,FRN=38280596832682971,Parent FRN=281474976721052,Version=2]
2016-11-07 11:48:16: Change: C: [fn=URBACKUPCLIENTBACKEND.EXE-05ABFB27.pf,reason=USN_REASON_DATA_EXTEND|USN_REASON_DATA_TRUNCATION,attributes=FILE_ATTRIBUTE_ARCHIVE|FILE_ATTRIBUTE_NOT_CONTENT_INDEXED,USN=8899432,FRN=38280596832682971,Parent FRN=281474976721052,Version=2]
2016-11-07 11:48:16: Change: C: [fn=URBACKUPCLIENTBACKEND.EXE-05ABFB27.pf,reason=USN_REASON_DATA_EXTEND|USN_REASON_DATA_TRUNCATION|USN_REASON_CLOSE,attributes=FILE_ATTRIBUTE_ARCHIVE|FILE_ATTRIBUTE_NOT_CONTENT_INDEXED,USN=8899568,FRN=38280596832682971,Parent FRN=281474976721052,Version=2]
2016-11-07 11:48:16: Change: C: [fn=URBACKUPCLIENTBACKEND.EXE-05ABFB27.pf,reason=USN_REASON_DATA_OVERWRITE,attributes=FILE_ATTRIBUTE_ARCHIVE|FILE_ATTRIBUTE_NOT_CONTENT_INDEXED,USN=8899704,FRN=38280596832682971,Parent FRN=281474976721052,Version=2]
2016-11-07 11:48:26: Change: C: [fn=open_files.dat,reason=USN_REASON_DATA_EXTEND|USN_REASON_SECURITY_CHANGE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8900064,FRN=16325548649293498,Parent FRN=2533274790476018,Version=2]
2016-11-07 11:48:26: Change: C: [fn=open_files.dat,reason=USN_REASON_DATA_OVERWRITE|USN_REASON_DATA_EXTEND|USN_REASON_SECURITY_CHANGE,attributes=FILE_ATTRIBUTE_ARCHIVE,USN=8900608,FRN=16325548649293498,Parent FRN=2533274790476018,Version=2]
2016-11-07 11:48:26: Change: C: [fn=etilqs_I0OfMvOcVzRhCOh,reason=USN_REASON_FILE_CREATE,attributes=FILE_ATTRIBUTE_HIDDEN|FILE_ATTRIBUTE_ARCHIVE|FILE_ATTRIBUTE_TEMPORARY,USN=8900696,FRN=4503599627446564,Parent FRN=844424930152471,Version=2]
2016-11-07 11:48:26: Change: C: [fn=etilqs_I0OfMvOcVzRhCOh,reason=USN_REASON_DATA_EXTEND|USN_REASON_FILE_CREATE,attributes=FILE_ATTRIBUTE_HIDDEN|FILE_ATTRIBUTE_ARCHIVE|FILE_ATTRIBUTE_TEMPORARY,USN=8900800,FRN=4503599627446564,Parent FRN=844424930152471,Version=2]
2016-11-07 11:48:26: Change: C: [fn=etilqs_I0OfMvOcVzRhCOh,reason=USN_REASON_DATA_OVERWRITE|USN_REASON_DATA_EXTEND|USN_REASON_FILE_CREATE,attributes=FILE_ATTRIBUTE_HIDDEN|FILE_ATTRIBUTE_ARCHIVE|FILE_ATTRIBUTE_TEMPORARY,USN=8900904,FRN=4503599627446564,Parent FRN=844424930152471,Version=2]
2016-11-07 11:48:26: Change: C: [fn=etilqs_I0OfMvOcVzRhCOh,reason=USN_REASON_DATA_OVERWRITE|USN_REASON_DATA_EXTEND|USN_REASON_FILE_CREATE|USN_REASON_FILE_DELETE|USN_REASON_CLOSE,attributes=FILE_ATTRIBUTE_HIDDEN|FILE_ATTRIBUTE_ARCHIVE|FILE_ATTRIBUTE_TEMPORARY,USN=8901008,FRN=4503599627446564,Parent FRN=844424930152471,Version=2]
2016-11-07 11:48:41: FileSrv: UDP: PING received… sending PONG. Delay=70ms
2016-11-07 11:49:05: ClientService cmd: PONG
2016-11-07 11:49:06: Change: C: [fn=etilqs_AXRumL7N8Bz0DAf,reason=USN_REASON_FILE_CREATE,attributes=FILE_ATTRIBUTE_HIDDEN|FILE_ATTRIBUTE_ARCHIVE|FILE_ATTRIBUTE_TEMPORARY,USN=8901672,FRN=5066549580867876,Parent FRN=844424930152471,Version=2]