Client offline: we found UrBackupClient service is getting stopped frequently and as per the event viewer logs UrBackup service KERNELBASE.dll is not running properly

Blessy · August 19, 2020, 12:09am

Client offline: we found UrBackupClient service is getting stopped frequently and as per the event viewer logs UrBackup service KERNELBASE.dll is not running properly.

Tried uninstalling and reinstalling agent, restart agent and reboot of servers. But it is not yet fixed.

Debug log:

2020-08-08 05:29:08: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-08 05:29:08: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200808-052908-47220-55160.dmp”
2020-08-08 05:29:08: ERROR: Program abort (SIGABRT)
2020-08-08 05:30:05: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-08 05:30:05: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200808-053005-12060-50432.dmp”
2020-08-08 05:30:05: ERROR: Program abort (SIGABRT)
2020-08-10 08:47:00: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 08:47:01: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-084700-31880-33960.dmp”
2020-08-10 08:47:01: ERROR: Program abort (SIGABRT)
2020-08-10 09:11:27: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 09:11:27: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-091127-24904-31080.dmp”
2020-08-10 09:11:27: ERROR: Program abort (SIGABRT)
2020-08-10 10:38:59: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 10:38:59: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-103859-78120-75460.dmp”
2020-08-10 10:38:59: ERROR: Program abort (SIGABRT)
2020-08-10 10:39:46: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 10:39:46: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-103946-30212-70768.dmp”
2020-08-10 10:39:46: ERROR: Program abort (SIGABRT)
2020-08-10 10:52:25: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 10:52:25: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-105225-59556-29472.dmp”
2020-08-10 10:52:25: ERROR: Program abort (SIGABRT)
2020-08-13 03:52:05: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-13 03:52:06: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200813-035205-70304-72832.dmp”
2020-08-13 03:52:06: ERROR: Program abort (SIGABRT)

uroni · August 19, 2020, 7:15am

Sorry you are having issues. To solve the problem the client (debug) log and/or a crash dump would be useful.
If possible, could you post it or send it?

This post describes how to change the client to debug logging, where it is stored, where the crash dump is found and where to send it to if posting is not possible: Having problems with UrBackup? Please read before posting

Thanks!

Blessy · August 19, 2020, 4:43pm

Hi All,

Please find the debug log.

2020-08-08 05:29:08: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-08 05:29:08: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200808-052908-47220-55160.dmp”
2020-08-08 05:29:08: ERROR: Program abort (SIGABRT)
2020-08-08 05:30:05: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-08 05:30:05: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200808-053005-12060-50432.dmp”
2020-08-08 05:30:05: ERROR: Program abort (SIGABRT)
2020-08-10 08:47:00: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 08:47:01: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-084700-31880-33960.dmp”
2020-08-10 08:47:01: ERROR: Program abort (SIGABRT)
2020-08-10 09:11:27: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 09:11:27: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-091127-24904-31080.dmp”
2020-08-10 09:11:27: ERROR: Program abort (SIGABRT)
2020-08-10 10:38:59: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 10:38:59: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-103859-78120-75460.dmp”
2020-08-10 10:38:59: ERROR: Program abort (SIGABRT)
2020-08-10 10:39:46: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 10:39:46: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-103946-30212-70768.dmp”
2020-08-10 10:39:46: ERROR: Program abort (SIGABRT)
2020-08-10 10:52:25: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 10:52:25: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-105225-59556-29472.dmp”
2020-08-10 10:52:25: ERROR: Program abort (SIGABRT)
2020-08-13 03:52:05: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-13 03:52:06: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200813-035205-70304-72832.dmp”
2020-08-13 03:52:06: ERROR: Program abort (SIGABRT)

Regards,
Blessy Theres

Blessy · August 22, 2020, 12:33am

Please find the debug log:

2020-08-08 05:29:08: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-08 05:29:08: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200808-052908-47220-55160.dmp”
2020-08-08 05:29:08: ERROR: Program abort (SIGABRT)
2020-08-08 05:30:05: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-08 05:30:05: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200808-053005-12060-50432.dmp”
2020-08-08 05:30:05: ERROR: Program abort (SIGABRT)
2020-08-10 08:47:00: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 08:47:01: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-084700-31880-33960.dmp”
2020-08-10 08:47:01: ERROR: Program abort (SIGABRT)
2020-08-10 09:11:27: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 09:11:27: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-091127-24904-31080.dmp”
2020-08-10 09:11:27: ERROR: Program abort (SIGABRT)
2020-08-10 10:38:59: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 10:38:59: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-103859-78120-75460.dmp”
2020-08-10 10:38:59: ERROR: Program abort (SIGABRT)
2020-08-10 10:39:46: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 10:39:46: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-103946-30212-70768.dmp”
2020-08-10 10:39:46: ERROR: Program abort (SIGABRT)
2020-08-10 10:52:25: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-10 10:52:25: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200810-105225-59556-29472.dmp”
2020-08-10 10:52:25: ERROR: Program abort (SIGABRT)
2020-08-13 03:52:05: ERROR: Fatal exception code 3221225477 at address 0x0000000140010785
2020-08-13 03:52:06: ERROR: Fatal exception (APPLICATION CRASHED). Crash dump written to “C:\Windows\TEMP\UrBackup\v2.0.0-20200813-035205-70304-72832.dmp”
2020-08-13 03:52:06: ERROR: Program abort (SIGABR

Blessy · August 22, 2020, 12:35am

debug.log (2.3 KB)

Adding attachment