Windows Client Installation fails

1

Hi all,

I am trying to set up UrBackup Client on my new Surface Laptop. Unfortunately, although the installation runs fine, the whole backup process and client logic seems to be broken. First the client shows this error when trying to open status:

image

Opening “About” works.

Furthermore the UrBackupClientBackend service starts fine, the log shows this:

2024-02-15 14:39:33: Loaded -fileserv- plugin
2024-02-15 14:39:33: Loaded -fsimageplugin- plugin
2024-02-15 14:39:33: Loaded -cryptoplugin- plugin
2024-02-15 14:39:33: FileSrv: Backup privileges set successfully
2024-02-15 14:39:33: FileSrv: Backup privileges set successfully (SE_SECURITY_NAME)
2024-02-15 14:39:33: FileSrv: Backup privileges set successfully (SE_RESTORE_NAME)
2024-02-15 14:39:33: FileSrv: Binding UDP socket at port 35622…
2024-02-15 14:39:33: FileSrv: done.
2024-02-15 14:39:33: FileSrv: Disabling new behavior…
2024-02-15 14:39:33: FileSrv: Binding ipv6 UDP socket at port 35622…
2024-02-15 14:39:33: FileSrv: done.
2024-02-15 14:39:33: FileSrv: Disabling new behavior…
2024-02-15 14:39:33: FileSrv: Servername: -C…02-
2024-02-15 14:39:33: FileSrv: Server started up successfully
2024-02-15 14:39:33: FileSrv: UDP Thread started
2024-02-15 14:39:33: urbackupserver: Server started up successfully!
2024-02-15 14:39:33: Started UrBackupClient Backend…
2024-02-15 14:39:33: Filesystem. Vol=“\?\Volume{3a871…bd4ae91}" Name=“local disk” Type=“ntfs” VPaths=1 Size=1022710771712
2024-02-15 14:39:33: Filesystem is System partition. Skipping…
2024-02-15 14:39:33: Filesystem. Vol=”\?\Volume{6119…f7275}" Name=“windows re tools” Type=“ntfs” VPaths=0 Size=1207955456
2024-02-15 14:39:33: GPT formated hard disk encountered. No bootable flag. Attributes = -9223372036854775807
2024-02-15 14:39:33: Do not automount is set
2024-02-15 14:39:33: System partition is set
2024-02-15 14:39:33: Bootable flag set for volume
2024-02-15 14:39:33: Found potential candidate: \?\Volume{6119a…f7275}\ Score: 3
2024-02-15 14:39:33: Filesystem. Vol="\?\Volume{ad83d…da84e3}" Name=“system” Type=“fat32” VPaths=0 Size=268435456
2024-02-15 14:39:33: GPT formated hard disk encountered. No bootable flag. Attributes = 0
2024-02-15 14:39:33: Bootable flag not set for volume
2024-02-15 14:39:33: Found potential candidate: \?\Volume{ad83d…84e3}\ Score: 1
2024-02-15 14:39:33: Selected volume \?\Volume{6119a…f7275}
2024-02-15 14:39:33: System dir: C:\Windows
2024-02-15 14:39:33: Volpath: \.\C:
2024-02-15 14:39:33: EFI partition with type UUID {C12A…C93B}
2024-02-15 14:39:33: EFI System Partition is at \?\GLOBALROOT\Device\Harddisk0\Partition1
2024-02-15 14:39:34: Looking for old Sessions… 0 sessions
2024-02-15 14:39:34: Internet mode not enabled

I don’t see anything wrong but still neither the backup nor the client are working. Any ideas?

Thanks!

2

Hi guys,

I have restarted the UrBackup server and the client backend service now is able to connect and create backups. Still the client UI fails with the same error. Strange thing here is when I restart windows it seems to work for some time (1 minute or so) and then fails again. Without restarting windows I am not able to restore the working status.
Any ideas?

Bye

3

It seems to me that the client backend is not able to read the sqlite database. Even by putting backup dirs there those are not recognized/backed up. Is there any requirement for the urbackkup client to be able to handle sqlite databases?

4

Have to revert my previous assumption: by adding the backup dirs manually to the sqlite database the backend service backs them up, no issue here. The problem seems to be the communication of the client (GUI or cmd) with the backend service. How does this work? Is there anything I need to “allow” for it to function properly?