On Windows 7 64bit after automatic client upgrade from 2.4.11 to 2.5.19 the client stopped working.
The last connection to the server is from before the update (still on the old client version).
On stations with Windows 10/11 64bit everything works fine after automatic client update to version 2.5.19.
If I click on the urbackup agent icon in windows I get an error:
“There was an error. Currently nothing can be backed up”.
All our Windows 7 machines also stopped doing all backups when using UrBackUp v2.5.20
Does anyone know when this will be fixed? We’ll have to drop UrBackup entirely, otherwise.
(We can’t just keep fixing things with solutions like “just keep reinstall the older/buggy versions instead”.)
We were doing backups at the end of each 8 hour shift. Over the past 20 days, we’ve missed 60 backups. Just too risky.
Description for Windows Client in download section now goes “UrBackup Client 2.5.21 (x86/x64) (10/11 + Server editions)”. So no more Win7/Win2008R2 compatibility.
Hello everyone,
Any news on this issue ?
I was about to update my 2.4.x systems to 2.5.x but while I was reading changelog I saw something concerning about “Don’t install on Windows <= 8”, I still have a few Windows 7 machines and it will be a pity to not be able to do backups from those.
The news is that Windows 7/8 support was officially dropped.
For now, 2.4 client works with 2.5 server. That can end at any time I guess and you are on your own when that happens.
It is a bit early in my opinion as I see quite a lot of Windows 7 machines still being used but hey, there is nothing better than UrBackup, so we should be grateful anyways.
I was afraid that this is the answer.
And don’t get me wrong, I’m very grateful, UrBackup is a great software, it already saved me some headaches, but as You mentioned, in my opinion too, it is definitely too early to drop support for Windows 7, but apparently devs made that decision and we have to deal with it.
Have a good day.
The problem with this DLL is that even newer systems are also affected by this problem.
I had tried Urbackup privately yesterday and was pleasantly pleased with how easy and clear backups are to set up and use.
However, when I tried the trial Hyper-V client today, I had to spend hours looking for a connection issue that had solutions that didn’t work or only worked briefly… and when reading the documentation found by chance IN THE APPLIANCE (also to be tested) it turns out that for months / 1-2 years a wrongly documented and in the web interface specified “Internet Port” 55414 must actually be 55415 - which was also shown wrongly in various Youtube videos.
Now that the backups are running, I wanted to try listing / restoring such a backed up VM specified in the documentation and was running into the error message: ConvertFrom-Json : Invalid JSON primitive: 2023-08-06.
and encountered the same problem after manually calling the command generated in Powershell:
I am running this cmd in administration mode of powershell and as admin user and use the default connection for it. But also when trying the admin / password credentials it fails with same message.
So I think from ERROR: Error loading fsimageplugin
that this is the same cause as here written last year.
Does anyone have any personal experience on which older versions of UrBackUp Client still work with W7? The change-log says that v2.5.21 should not be used with W7 nor W8.
@JillTechGirl I’m using 2.4.11 for Windows 7 clients and didn’t notice any issues so far (file backups only). This thread started with 2.5.19 so it looks like the whole 2.5 branch is out.
