Windows 10 image backup fails

client
1

Sorry for begging your help, but reading a lot of threads concerning this problem, i was not able to find a solution for my Problem.

Trying to make a image backup of my Windows 10 Home client, i get this error message:
Backing up System Reserved (SYSVOL) partition failed. Image backup failed

My Client OS: Windows 10 Home
My UrBackup Client: 2.1.14

My Urbackup Server: 2.0.38 (OMV PlugIn on a raspberrypi)

File backups are done well.

Output of client debug.log:
2017-02-26 17:50:35: ERROR: GetVolumeInformationW failed. Volume: ‘\?\Volume{1e27f41f-6c59-4c61-9b19-e4231fa714a0}’. Das Gerät ist nicht bereit. (code: 21)
2017-02-26 17:50:35: ERROR: Error reading data from device (\?\Volume{1e27f41f-6c59-4c61-9b19-e4231fa714a0}). Errorcode: 21
2017-02-26 17:50:35: ERROR: Opening filesystem on device failed. Stopping.

Output of sysvol_test.exe (run as adminsitrator):

… schnipp …
Found potential candidate: \?\Volume{65093a03-c2e0-4f1d-9e3b-dd094726e006}\ Score: 3
Selected volume \?\Volume{1e27f41f-6c59-4c61-9b19-e4231fa714a0}
Found sysvol “\?\Volume{1e27f41f-6c59-4c61-9b19-e4231fa714a0}” Path: “”
Trying to open SYSVOL(\?\Volume{1e27f41f-6c59-4c61-9b19-e4231fa714a0})…
Successfully opened SYSVOL.
System dir: C:\WINDOWS
Volpath: \.\C:
EFI partition with type UUID {DE94BBA4-06D1-4D40-A16A-BFD50179D6AC}
EFI partition with type UUID {C12A7328-F81F-11D2-BA4B-00A0C93EC93B}
EFI System Partition is at \?\GLOBALROOT\Device\Harddisk0\Partition2
Found EFI System Partition “\?\GLOBALROOT\Device\Harddisk0\Partition2” Path: “”
Trying to open EFI System Partition(\?\GLOBALROOT\Device\Harddisk0\Partition2)…
Successfully opened EFI System Partition.

Other Things I have already tried or proofed:

  • Disabling all virus scanners, firewalls, etc.

  • The Services “UrBackup Client Service for Backups” and “Volumeschattenlopie” are running and set to start modus “Automatisch”

  • Making several new installations of the urbackup client (different versions)

Thanks for every hint which could help me !

2

Please update your Urbackup Server to 2.1.14 and your Client to 2.1.19

3

Could you attach the complete output of sysvol_test.exe ? Thanks!

4

Okay, i’ve done this: Server 2.1.19 and Client 2.1.14
Same behaviour. Exactly same output in debug.log and in protocols.

5

Here’s the complete output of sysvol_test.exe:
(I hope there are hints in it :wink: )

C:\Programme\urbackup>sysvol_test.exe
Filesystem. Vol="\?\Volume{47a56d4a-15f4-48e5-8150-4dd26db0dcb6}" Name=“ti31411800a” Type=“ntfs” VPaths=1 Size=985237073920
Filesystem is System partition. Skipping…
Filesystem. Vol="\?\Volume{1e27f41f-6c59-4c61-9b19-e4231fa714a0}" Name="" Type="" VPaths=0 Size=-1
GPT formated hard disk encountered. No bootable flag. Attributes = -9223372036854775807
Do not automount is set
System partition is set
Bootable flag set for volume
Found potential candidate: \?\Volume{1e27f41f-6c59-4c61-9b19-e4231fa714a0}\ Score: 3
Filesystem. Vol="\?\Volume{b64c0ba1-e206-412f-8ac7-5a42fb54dad0}" Name="" Type="" VPaths=0 Size=-1
GPT formated hard disk encountered. No bootable flag. Attributes = -9223372036854775807
Do not automount is set
System partition is set
Bootable flag set for volume
Found potential candidate: \?\Volume{b64c0ba1-e206-412f-8ac7-5a42fb54dad0}\ Score: 3
Filesystem. Vol="\?\Volume{65093a03-c2e0-4f1d-9e3b-dd094726e006}" Name="" Type="" VPaths=0 Size=-1
GPT formated hard disk encountered. No bootable flag. Attributes = -9223372036854775807
Do not automount is set
System partition is set
Bootable flag set for volume
Found potential candidate: \?\Volume{65093a03-c2e0-4f1d-9e3b-dd094726e006}\ Score: 3
Selected volume \?\Volume{1e27f41f-6c59-4c61-9b19-e4231fa714a0}
Found sysvol “\?\Volume{1e27f41f-6c59-4c61-9b19-e4231fa714a0}” Path: “”
Trying to open SYSVOL(\?\Volume{1e27f41f-6c59-4c61-9b19-e4231fa714a0})…
Successfully opened SYSVOL.
System dir: C:\WINDOWS
Volpath: \.\C:
EFI partition with type UUID {DE94BBA4-06D1-4D40-A16A-BFD50179D6AC}
EFI partition with type UUID {C12A7328-F81F-11D2-BA4B-00A0C93EC93B}
EFI System Partition is at \?\GLOBALROOT\Device\Harddisk0\Partition2
Found EFI System Partition “\?\GLOBALROOT\Device\Harddisk0\Partition2” Path: “”
Trying to open EFI System Partition(\?\GLOBALROOT\Device\Harddisk0\Partition2)…
Successfully opened EFI System Partition.

6

This issue is solved (only a small problem ist still remaining).
About two days ago a new update for the Client-Software was available: Client 2.1.15.

The image backup started without any problems. The image backup finished with success about 2 days later:

Starting unscheduled full image backup of volume “C:”…
Transferred 294.786 GB - Average speed: 13.4993 MBit/s
Time taken for backing up client xxxxxx: 2 days 4h 7m
Backup succeeded

The small problem:
After ~ 48 hours I observed that the yellow symbol in system tray changed to red. The client status reported “untätig” (no activity).
But nevertheless the update was running and finished about 4 hours later with success.

Thanks very much for the new verison of the client software!!!

7

Thank you