Urbackup 2.1.19 not able to backup remote folder

I’m trying to backup a remote folder (on a NAS) that is mapped on a windows 10 machine on Z unit.
Using explorer I’m able to open the folder, I’m also able to browse that using DOS prompt.
Howewer Urbackup is not able to create the file copy like you can see from logs:

    15/06/17 11:09  	INFO  	Starting unscheduled full file backup...
15/06/17 11:09  	DEBUG  	Computer1: Connecting for filelist...
15/06/17 11:09  	DEBUG  	Computer1: Waiting for filelist
15/06/17 11:09  	DEBUG  	Computer1: Connecting for filelist (async)...
15/06/17 11:10  	INFO  	Selected no components to backup
15/06/17 11:10  	ERROR  	Cannot get volume for path "Z:\Forlder1". Impossibile trovare il file specificato. (code: 2)
15/06/17 11:10  	ERROR  	Creating snapshot of "Nas" failed.
15/06/17 11:10  	ERROR  	Cannot access path to backup: "Z:\Forlder1" Errorcode: 3 - Impossibile trovare il percorso specificato.
15/06/17 11:10  	WARNING  	Hint: Directory to backup ("Z:\Forlder1") does not exist. It may have been deleted or renamed. Set the "optional" directory flag if you do not want backups to fail if directories are missing.
15/06/17 11:10  	ERROR  	Constructing of filelist of "Computer1" failed: error - index error
15/06/17 11:11  	ERROR  	Backup had an early error. Deleting partial backup.

Any advice to solve this issue? Thanks!

Some ideas? Thanks

Maybe in the urbackup context , this path doesnt exists
you need to have the service user of urbackup have this network folder mapped
because you mapped this share as your own user , but maybe not for urbackup user

try to google for a system wide network mapping, that every user , inclusing the services ones would see.

Thanks, good advice. I’ll focus on that!!