I upgraded my server this weekend, and since then there are no more new back-ups after the client updates to 2.2.7.
I’ve looked at a client, and there is an error message that there is no internet server configured.
If I go to settings, internet server and auth key is indeed empty.
For now my only solution is to completely remove the client en reïnstall with a new download. Downloading and installing the new client without first uninstalling doesn’t work.
I hope there is a possible fix for this without having to remotely connect to all my clients and do these steps.
For the moment I have unchecked the option to automatically update clients, but I’m afraid the damage is already done at 90% of the clients.
I, too, had this happen with at least one client. I know of at least one more client in which the upgrade was seamless, and without error. Unfortunately I don’t have anymore useful details to provide. Both clients are Windows 10, but the failed one is a real laptop from behind a NAT, and the working one is a VM image, also behind a NAT.
Wow, thanks for figuring this out on such little information. Sorry I couldn’t be more help, but the computer that definitely had the problem is offline, packed away, and had already had the broken client removed and reinstalled.
Hi, I have around 30 clients affected with this problem, all are running 2.1.17 … is there anyway I can do a fix for that without going one by one? Im pretty sure not but I would like also to see what will be the best method to fix it: re-downloading the Client with the settings and reinstalling it? or just change the settings on the client old app 2.1.17 and wait to be fixt it by itself? Suggestions please
I have found the easiest way to fix it is to stop the urbackup service, kill the urbackupclient (sometimes it doesn’t want to exit)
Then go to c:\program files\urbackup\urbackup\data
Then rename settings.cfg to settings old.cfg
And rename settings_.cfg to settings.cfg
Start the service, start the client, wait for the waiting period set up and the back-up should start.