I had 1.2 server and client installed, then I upgraded both the server and the client to 1.3… now nothing happens.
Server log:
11.12.13 13:10 INFO Authentication failed in InternetServiceConnector::ReceivePackets: Unknown client
11.12.13 13:10 INFO Authentication failed in InternetServiceConnector::ReceivePackets: Unknown client
Client debug.log:
2013-12-11 12:56:46: WARNING: Upgrading…
2013-12-11 12:59:53: ERROR: Internet server auth failed. Error: Unknown client
2013-12-11 12:59:53: ERROR: Internet server auth failed. Error: Unknown client
2013-12-11 13:04:53: ERROR: Internet server auth failed. Error: Unknown client
2013-12-11 13:11:05: ERROR: Internet server auth failed. Error: Unknown client
2013-12-11 13:11:05: ERROR: Internet server auth failed. Error: Unknown client
2013-12-11 13:16:05: ERROR: Internet server auth failed. Error: Unknown client
This usually indicates that the server cannot find the client in its database, that is it does not exist or the name is wrong. Can you check the “computername” setting on the client and see if it matches up with the client’s name (e.g. on the status screen) on the server and the “computername” setting on the server?
With the 1.3 server internet clients cannot change their name anymore. I don’t know how this could have caused this problem.
names seem to match:
11.12.13 15:01 INFO Authentication failed in InternetServiceConnector::ReceivePackets: Unknown client
11.12.13 15:01 INFO Authentication failed in InternetServiceConnector::ReceivePackets: Unknown client
11.12.13 15:02 DEBUG Establish timeout: Deleting internet client “fpolot510”
C:\Program Files\UrBackup>type urbackup\data\settings.cfg
backup_window=1-7/0-24
computername=fpolot510
exclude_files=
image_letters=C
include_files=.
internet_authkey=
internet_compress=true
internet_encrypt=false
internet_full_file_backups=true
internet_image_backups=false
internet_mode_enabled=true
internet_server=25.89.x.x
internet_server_port=55415
internet_speed=64000
local_speed=-1
max_file_full=10
max_file_incr=100
max_image_full=5
max_image_incr=30
min_file_full=2
min_file_incr=40
min_image_full=2
min_image_incr=4
startup_backup_delay=0
update_freq_full=2592000
update_freq_image_full=-86400
update_freq_image_full_orig=10800000
update_freq_image_incr=604800
update_freq_incr=43200
allow_config_paths_def=true
allow_log_view_def=true
allow_overwrite_def=true
allow_pause_def=true
client_set_settings=true
default_dirs_def=
silent_update_def=false
Hmm the “Establish timeout” does mean it managed to connect before. Does it show “fpolot510” on the status screen?
well, it did connect when 1.2… and I seem to get one of those “Establish timeout” on every unsuccessful attempt.
Yes, it shows fpolot510 on the status screen… it looks like this:
Backup status
Computer name Online Status Last seen
fpolot510 No ok 2013-12-11 08:44
08:44 was still 1.2
BTW, I LOVE urBackup… !!!
I can see in the setting that the authkey is empty. Dunno how that happend. But the Server wrongly says “Unknown client” if that is the case.
Sounds simple… how do I correct?
Copy the authkey from the server settings to the client. If it empty there as well enter the same (non-empty) authkey on both the client and server.
Thanks!!! The key was blank on both sides… it works beautifully! Great work!
Hello.
I have the same mistake
In the log file
2021-04-05 10:29:08: ERROR: Internet server auth failed. Error: Unknown client (“185.x.x.x”)
2021-04-05 10:34:08: ERROR: Internet server auth failed. Error: Unknown client (“185.x.x.x”)
in the web online status equals NO/
I config my remote client via NAT. Port 55414 and 55415 opened on the modem.
My remote client settings.cfg on the Debian 10 CLI.
computername=“185.x.x.x”
internet_authkey=MEXU6c3CBK
internet_mode_enabled=true
internet_server=urbackup server static IP
internet_server_port=55415
internet_server_proxy=
client_set_settings=true
client_set_settings_time=1617455896
Please help me.
Thanks.