Uninstall on Mac does not work

1

Any idea how to uninstall UrBack on Mac? The “Uninstall” menu item fails with a notification saying that it could not be done, dragging the app to the trash fails, the processes restart if manually killed.

2

2.2.4 beta uninstall script works for me… which is located here, at least running that manually could help you narrow down where the issue is… /Applications/UrBackup Client/Contents/MacOS/sbin/urbackup_uninstall

3

It seams to be a permission issue.
The path is actually “/Applications/UrBackup\ Client.app/Contents/MacOS/sbin/urbackup_uninstall”
and if I run the uninstall script with sudo it works

To uninstall:

  1. open terminal
  2. type: cd /Applications/UrBackup\ Client.app/Contents/MacOS/sbin
  3. type: sudo sh urbackup_uninstall
  4. Enter your password
1 Like
4

Perhaps another option to try is AppCleaner for Mac: it attempts to remove remnant files and folders in addition to uninstalling the program.

5

Hi,

On my client machine(s) running Mac os 10.13 (high sierra) on APFS I sometimes see this behaviour, too. Logging out and logging in again and immediately uninstalling the client does the trick for me :slight_smile: