Unable to create a full indexation because of a "permission denied" issue

client
1

Hi,

I am trying to configure urbackup on a server using Mageia with the version 2.1.15.0 of urbackup with (for the moment) a single client running Mageia too. This client is a laptop which is currently NOT on the local network.
The client and the server seem to be able to talk to each other. When I manually force a backup on the client, the web gui on the server shows the client running the indexation.
BUT after a quite long time (a few hours), the client generates an error like :

2017-05-18 09:42:41: ERROR: Cannot stat “/home/xuo/nextCloud_Perso”: Permission denied (13)

nextCloud_perso is a “particular” directory which is mounted with cryptkeeper. Event the root user cannot get any read access :

$ ls -als /home/xuo/nextCloud_Perso
ls: impossible d’accéder à /home/xuo/nextCloud_Perso: Permission non accordée

The user “xuo” can access this directory.

Then the indexation fails and the backup stops.

To bypass this issue, I have added in the settings.cfg of the client :
exclude_files=/home/xuo/nextCloud_Perso

But this does not change anything. Does anyone have any idea to solve this issue ?

Regards.

Xuo.

2

Hello,

I re-open this post as it is still not solved (except if I unmount the path to the cryptkeeper directory).
I have a similar issue with a pcloud mounted file system. As only the user who has mounted the remote file system can access it, then the user"urbackup" is not allowed to access it.
And 3rd issue, I have such a directory :
d??? ? ? ? ? ? doc
in the .cache directory of /home/some_user (don’t ask me the reason of such a directory permissions)
In the excluded files part of the settings tab, I’ve added :
exclude_files=*/VirtualBox/*;*/nextCloud_Perso/*;*/.cache/*;*/tmp/*;*/Téléchargements/*;*/storage/default/*;/home/xuo/rCloneMounts/*;/home/xuo/pCloudDrive/*
but again, the excludefiles list does not seem to be read during the indexation step and the backup fails.

Could you help me to solve this issue ?

Regards.

Xuo.

3

Note : my issue is similar to https://forums.urbackup.org/t/linux-client-exclusion-list-not-being-parsed-during-pre-backup-stage-causing-backups-to-fail-with-access-denied/11617