Ubuntu client fialing to backup

client
1

Hi, I hope someone can help me out.

I have URBackup sever running on Winodws, with two clients. Both clients are running on Ubuntu. The one client can run full and incremental backups successfully. I am strugling with the second client.

I am getting the following erros in log on server, when tryning to run a full or incremental backup:
Errors
04/21/17 10:19
Cannot access path to backup: “/mnt/urbackup_snaps/ddbe5218092747414877580e6de708314ccc49f2891f85e6/home/*” Errorcode: 2 - No such file or directory
Errors
04/21/17 10:19
Constructing of filelist of “FileServer” failed: error - index error
Errors
04/21/17 10:19
Backup had an early error. Deleting partial backup.

Thank you in advanced.

Gert

I can

2

Hi Gert,
I have these problems too.
My Server runs at Debian9, and my clients are running at Ubuntu 16.04 LTS amd64 with Dattobd.
I didn’t have a client were this construct runs without problems, and I have no Idea why.
Sorry that I can’t help you, but I think it is good, that other people have this problem too.

Can anyone help?

3

Is there a directory named /home/* ? What is the output of ls -l /home ?

4

Yes there is a home directory. It contains all the users’ home directories on the server.

5

akc@FileServer:~$ ls -l /home
total 44
drwxr-xr-x 2 nobody akconsult 4096 May 19 2015 adene
drwxr-xr-x 7 nobody akconsult 4096 Jan 21 10:09 akc
drwxr-xr-x 2 nobody akconsult 4096 May 19 2015 andre
drwxr-xr-x 2 nobody akconsult 4096 May 19 2015 anna
drwxr-xr-x 2 nobody akconsult 4096 May 19 2015 gitsssupport
drwxr-xr-x 2 nobody akconsult 4096 May 19 2015 klaus
drwxr-xr-x 2 nobody akconsult 4096 May 19 2015 luiza
drwxr-xr-x 4 lynette lynette 4096 Mar 17 2016 lynette
drwxr-xr-x 2 nobody akconsult 4096 May 19 2015 michelle
drwxr-xr-x 2 nobody akconsult 4096 May 19 2015 nadia
drwxr-xr-x 4 nobody akconsult 4096 Oct 9 2015 retief

6

I have checked and it acutally should contain additional helpful warnings :wink: I think you are using a old version on top.

09.05.17 13:10 ERROR Cannot access path to backup: “//.urbackup_snaps/f0971e3c858c1bfa6d08c393b5a5dd651a2d337e59981520/home/" Errorcode: 2 - No such file or directory
09.05.17 13:10 WARNING Hint: The directory to backup contains wild cards. This is not supported. Please use the include and exclude settings to accomplish what you want
09.05.17 13:10 WARNING Hint: Directory to backup ("/home/”) does not exist. It may have been deleted or renamed. Set the “optional” directory flag if you do not want backups to fail if directories are missing.
09.05.17 13:10 INFO Delete subvolume (no-commit): ‘/.urbackup_snaps/f0971e3c858c1bfa6d08c393b5a5dd651a2d337e59981520’
09.05.17 13:10 ERROR Constructing of filelist of “urbackup-test” failed: error - index error

7

I have reinstalled the latest client that is available on my server. I have taken out the * after the folders to be backed up. I am still getting the following error:
2017/06/24 15:00
DEBUG
FileServer: Connecting for filelist (async)…
2017/06/24 15:01
INFO
Snapshotting device /dev/sda1 via dattobd…
2017/06/24 15:01
INFO
Using /dev/datto0…
2017/06/24 15:01
INFO
Mounting /dev/mapper/wsnap-f3a341a20f374622f08192aa339d72f495f7a9ab9b8b940b…
2017/06/24 15:01
INFO
Indexing of “server” done. 11954 filesystem lookups 0 db lookups and 0 db updates
2017/06/24 15:01
INFO
Indexing of “home” done. 183 filesystem lookups 0 db lookups and 0 db updates
2017/06/24 15:01
DEBUG
FileServer: Doing backup with hashed transfer…
2017/06/24 15:01
INFO
FileServer: Loading file list…
2017/06/24 15:01
INFO
Waiting for metadata download stream to finish
2017/06/24 15:01
ERROR
Error starting file metadata download thread
2017/06/24 15:01
ERROR
Backup had an early error. Deleting partial backup.