Hello,
My urbackup is stuck in this state:
how can I get some info? State of my S3 storage is good.
Mount operation in progress. Backup storage will become available shortly. (________)
Current action:
Mounting file system…
And I can’t send report problem, error ‘Error reporting problem: Internal problem report issue’
Sorry for the problems…
If possible could you have a look at the log file /var/log/app.log to see if this gives any hints w.r.t. the issue? Possibly via web console (Settings → System → Access server web shell) or ssh (if enabled in Settings → System) (become root via sudo -i, login as admin).
021-07-16 16:15:17,030 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:17,306 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:17,577 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:17,850 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:18,124 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:18,397 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:18,673 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:18,950 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:19,220 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:19,493 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:19,767 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:20,042 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:20,315 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:20,587 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:20,857 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:21,130 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:21,402 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:21,673 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:15:21,945 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
others:
2021-07-16 15:43:33,636 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 15:43:33,908 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 15:43:34,183 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 15:44:13,669 ERROR: No id in report problem result: {‘err’: ‘Device not found’} [in /root/urbackup-app-server/urbackup_app_server/report_problem.py:105]
2021-07-16 15:44:34,518 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 15:44:34,793 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:18:41,043 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:18:41,317 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:18:41,589 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:18:41,860 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:19:16,493 ERROR: _get_response exception: (<class ‘OSError’>, OSError(101, ‘Network is unreachable’), <traceback object at 0x7fdc6ec8f348>) [in /root/urbackup-app-server/urbac$
2021-07-16 16:19:42,154 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:19:42,426 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 16:19:42,694 ERROR: Handling event id s3_backend failed [in /root/urbackup-app-server/events.py:857]
2021-07-16 17:19:16,390 ERROR: _get_response exception: (<class ‘OSError’>, OSError(101, ‘Network is unreachable’), <traceback object at 0x7f66f7470548>) [in /root/urbackup-app-server/urbac$
There wasn’t an appliance with your name registered to your account. I’ve added it manually. It should send you the S3 error now and reporting problems should also work now.
I searched the logs and found the S3 errors.
Thanks you