Restore file backup stuck at 0%

[vazquezjm]

I’m trying to restore files from the backup server v2.5.33 (Docker) to my Win11 client v2.5.25

When I click on “Restore” a given folder in the web UI I get the confirmation message, then I click Ok and restore process gets stuck at 0%

Relevant log entries from Docker:

2025-05-28 12:17:39: InternetService: Server started up successfully!
2025-05-28 12:17:39: UrBackup Server start up complete.
2025-05-28 12:17:39: Looking for old Sessions... 0 sessions
2025-05-28 12:17:39: Server started up successfully!
2025-05-28 12:17:40: Downloading version file...
2025-05-28 12:17:40: Downloading version file...
2025-05-28 12:17:41: Downloading server version info...
2025-05-28 12:17:41: Downloading dataplan database...
2025-05-28 12:18:09: New Backupclient: Fobos
2025-05-28 12:18:10: FileSRV received 117
2025-05-28 12:18:10: FileSRV received 109
2025-05-28 12:18:10: FileSRV received 109
2025-05-28 12:18:10: FileSRV received 109
2025-05-28 12:18:10: FileSRV received 109
2025-05-28 12:18:10: FileSRV received 109
2025-05-28 12:18:10: FileSRV received 109
2025-05-28 12:18:11: FileSRV received 109
2025-05-28 12:18:11: FileSRV received 109
2025-05-28 12:18:11: FileSRV received 109
2025-05-28 12:18:11: FileSRV received 109
2025-05-28 12:18:11: FileSRV received 109
2025-05-28 12:18:11: FileSRV received 109
2025-05-28 12:18:11: FileSRV received 109
2025-05-28 12:18:11: FileSRV received 109
2025-05-28 12:18:11: FileSRV received 109
2025-05-28 12:18:12: FileSRV received 109
2025-05-28 12:18:12: FileSRV received 109
2025-05-28 12:18:12: FileSRV received 109
2025-05-28 12:18:12: FileSRV received 109
2025-05-28 12:18:12: FileSRV received 109
2025-05-28 12:18:12: FileSRV received 109
2025-05-28 12:18:12: FileSRV received 109
2025-05-28 12:18:12: FileSRV received 109
2025-05-28 12:18:12: FileSRV received 109
2025-05-28 12:18:13: FileSRV received 109
2025-05-28 12:18:13: FileSRV received 109
2025-05-28 12:18:13: FileSRV received 109
2025-05-28 12:18:13: FileSRV received 109
2025-05-28 12:18:13: FileSRV received 109
2025-05-28 12:18:13: FileSRV received 109
2025-05-28 12:18:13: FileSRV received 109
2025-05-28 12:18:13: FileSRV received 109
2025-05-28 12:18:13: FileSRV received 109
2025-05-28 12:18:13: FileSRV received 109
2025-05-28 12:18:14: FileSRV received 109
2025-05-28 12:18:14: FileSRV received 109
2025-05-28 12:18:14: FileSRV received 109
2025-05-28 12:18:14: FileSRV received 109
2025-05-28 12:18:14: FileSRV received 109
2025-05-28 12:18:14: FileSRV received 109
2025-05-28 12:18:14: FileSRV received 109
2025-05-28 12:18:14: FileSRV received 109
2025-05-28 12:18:14: FileSRV received 109
2025-05-28 12:18:15: FileSRV received 109
2025-05-28 12:18:15: FileSRV received 109
2025-05-28 12:18:15: FileSRV received 109
2025-05-28 12:18:15: FileSRV received 109
2025-05-28 12:18:15: FileSRV received 109
2025-05-28 12:18:15: FileSRV received 109
2025-05-28 12:26:34: Starting restore of path "Pictures/Screenshots/". Waiting for client confirmation...
2025-05-28 12:29:52: Starting restore...
2025-05-28 12:29:52: Loading file list...
2025-05-28 12:29:52: FileSRV received 71
2025-05-28 12:29:52: FileSRV received 21
2025-05-28 12:29:52: Calculating download size...
2025-05-28 12:29:52: FileSRV received 109
2025-05-28 12:29:52: Downloading necessary file data...
2025-05-28 12:29:52: FileSRV received 100
2025-05-28 12:29:52: FileSRV received 121

Any help would be greatly appreciated

[uroni]

I’m sorry you are having issues.

To further analyse the problem a client debug log would be useful. The client log file is per default located at C:\Program Files\UrBackup\debug.log on Windows. Run C:\Program Files\UrBackup\enable_debug_logging.bat as admin to enable debug logging. Once debug logging is enabled reproduce the problem.

Attach the log files to your new post or send them to bugreports@urbackup.org because they may contain data which should not be public.

[vazquezjm]

Thank you for your prompt reply!

After reading your post, I tried opening the log file and noticed I had some permission issues. I uninstalled the UrBackup client and reinstalled it as an administrator. It looks like that resolved the problem.

I’ll keep investigating, but it seems the issue might have been between the keyboard and the chair.