Reports dont work

Server
1

Hello, i am figthing now for 3 month to get the mail reports working but i fail every time i try to configure it.
I have for notifications the mail service smtp.com

The settings what they give me and what i have to use are :

GENERAL SETTINGS

  • SMTP Server:

send.smtp.com

  • SMTP Port(s):

25, 2525, 2082

  • Encryption:

OFF; STARTTLS; SSL with port 465;

  • SMTP Login & Password:

Your Sender Login/Password

  • SPF Record:

v=spf1 include:_spf.smtp.com ~all

So i enter following into my mail settings :

Mail server name: send.smtp.com
Mail server port: 25

Mail server username (empty for none):
backup@xxxx.com
Mail server password: xxxxxxx
Sender E-Mail Address: backup@xxxxx.com
Send mails only with SSL/TLS: NO
Check SSL/TLS certificate: NO
Use SSL encrypted SMTP (SMTPS) instead of SMTP with STARTTLS: NO

Server admin mail address: christian.xxxxxx@outlook.com

When i send now a test mail, it works fine and i get a testmail inbox.

BUT WHEN I WANT A REPORT I SEE THIS IN THE LOGS :

2023-06-20 07:41:56: WARNING: Error sending mail to “christian.xxxxxx@outlook.com”. Timeout was reached(ec=28), server response timeout. Retrying in 30m

I have used telnet to open a connection to send.smtp.com and it works, so why i cant get it working now ?

Has anyone a working config for gmail or some other service ?

2

So i have solve it self by using another smtp provider.

It looks like that it dont work with smtp.com but i dont know why, so i look for another one for testing and find smtp2go.com what i use for a test.
With this smtp Provider it works out of the box and a very big plus is that this provider have some realy nice report funktions and you see what he get and send out from UrBackup.
1000 Mails per month are free and fr 10.000 you pay only 10 usd.

Due to little to no response here on the forum with many problems, I am posting my solution and experience of the problem here.

I wish people here would not only write that you have fixed the problem which happens very often.

I am grateful for everyone who in the future once takes 5 minutes and provides the solution and writes a short explanation.