Problem with restore

Restore
1

good morning ,
I’m doing test -restore image creation with pc test before to do all operative, but I found the problems on the restore of a HP laptop with installed windows 7. I created the image without problems , but when I do the restore system does not boot. Also I can not even access via recovery disk to disk C. Can you help me, please? thanks

This is the sysvol_test of the master hdd

C:\Temp>sysvol_test
DEBUG: Filesystem. Vol="\?\Volume{74aade0c-d516-11df-80ea-806e6f6e6963}" Name=
“riservato per il sistema” Type=“ntfs” VPaths=0 Size=104853504
DEBUG: Bootable flag set for volume
DEBUG: Found potential candidate: \?\Volume{74aade0c-d516-11df-80ea-806e6f6e696
3}\ Score: 5
DEBUG: Filesystem. Vol="\?\Volume{74aade0d-d516-11df-80ea-806e6f6e6963}" Name=
“” Type=“ntfs” VPaths=1 Size=247795281920
DEBUG: Filesystem is System partition. Skipping…
DEBUG: Filesystem. Vol="\?\Volume{74aade0e-d516-11df-80ea-806e6f6e6963}" Name=
“hp_tools” Type=“fat32” VPaths=1 Size=2150801408
DEBUG: Bootable flag not set for volume
DEBUG: Filesystem. Vol="\?\Volume{b93cc4b4-d522-11df-b753-806e6f6e6963}" Name=
“” Type="" VPaths=1 Size=-1
DEBUG: Bootable flag not set for volume
DEBUG: Selected volume \?\Volume{74aade0c-d516-11df-80ea-806e6f6e6963}
Found sysvol “\?\Volume{74aade0c-d516-11df-80ea-806e6f6e6963}” Path: “”
Trying to open SYSVOL(\?\Volume{74aade0c-d516-11df-80ea-806e6f6e6963})…
Successfully opened SYSVOL.

3

Can you provide log files of the backup process and the restore process?

4

here the backup restore:

20.04.15 14:13 DEBUG Getting client settings…
20.04.15 14:13 DEBUG Sending backup incr intervall…
20.04.15 14:13 INFO Starting full image backup…
20.04.15 14:13 DEBUG Backing up SYSVOL…
20.04.15 14:13 INFO Transferred 25.4311 MB - Average speed: 43.6171 MBit/s
20.04.15 14:13 DEBUG Backing up SYSVOL done.
20.04.15 15:40 INFO Transferred 40.9104 GB - Average speed: 66.6919 MBit/s
20.04.15 15:40 INFO Time taken for creating image of client lw7cz004: 1h 27m 55s
20.04.15 15:40 INFO Backup succeeded

6

Here the log restore:

2015-04-22 17:14:56: Loaded -fsimageplugin- plugin
2015-04-22 17:14:56: Loaded -fileserv- plugin
2015-04-22 17:14:57: ERROR: Error setting file permissions
2015-04-22 17:14:57: WARNING: Upgrading…
2015-04-22 17:14:57: Created new database connection for urbackup/backup_client.db
2015-04-22 17:14:57: ERROR: Error preparing Query [DROP INDEX filehashes_idx]: no such index: filehashes_idx
2015-04-22 17:14:57: urbackupserver: Server started up sucessfully!
2015-04-22 17:14:57: ERROR: Error loading Cryptoplugin
2015-04-22 17:14:57: Started UrBackupClient Backend…
2015-04-22 17:14:57: FileSrv: Info: retval 0
2015-04-22 17:14:57: FileSrv: Info: retval 0
2015-04-22 17:14:57: FileSrv: Info: Window size=1048576
2015-04-22 17:14:57: FileSrv: Binding udp socket at port 35622…
2015-04-22 17:14:57: FileSrv: done.
2015-04-22 17:14:57: FileSrv: Servername: -##restore##14297228979241-
2015-04-22 17:14:57: FileSrv: Server started up sucessfully
2015-04-22 17:14:57: FileSrv: UDP Thread startet
2015-04-22 17:14:58: Internet only mode not enabled. Waiting for local server for 3:00…
2015-04-22 17:14:58: Created new database connection for urbackup/backup_client.db
2015-04-22 17:14:58: Looking for old Sessions… 2 sessions
2015-04-22 17:15:21: urbackupserver: No available slots… starting new Worker
2015-04-22 17:15:21: ClientService cmd: #IWARMf9QTZ1eNmEUfZ6k9#CHANNEL
2015-04-22 17:15:31: Client timeout in ClientConnector::Run
2015-04-22 17:15:32: ClientService cmd: #IWARMf9QTZ1eNmEUfZ6k9#CHANNEL
2015-04-22 17:15:40: FileSrv: UDP: PING received… sending PONG. Delay=49ms
2015-04-22 17:15:42: Client timeout in ClientConnector::Run
2015-04-22 17:15:43: ClientService cmd: #IWARMf9QTZ1eNmEUfZ6k9#CHANNEL
2015-04-22 17:15:53: Client timeout in ClientConnector::Run
2015-04-22 17:15:54: ClientService cmd: #IWARMf9QTZ1eNmEUfZ6k9#CHANNEL
2015-04-22 17:16:04: Client timeout in ClientConnector::Run
2015-04-22 17:16:05: ClientService cmd: #IWARMf9QTZ1eNmEUfZ6k9#CHANNEL
2015-04-22 17:16:10: urbackupserver: No available slots… starting new Worker
2015-04-22 17:16:10: ClientService cmd: #IWARMf9QTZ1eNmEUfZ6k9#ADD IDENTITY
2015-04-22 17:16:10: rc=0 hasError=true state=0
2015-04-22 17:16:10: ClientService cmd: #IWARMf9QTZ1eNmEUfZ6k9#CHANNEL
2015-04-22 17:16:10: New channel: Number of Channels: 1
2015-04-22 17:16:15: Client timeout in ClientConnector::Run
2015-04-22 17:16:16: ClientService cmd: #IWARMf9QTZ1eNmEUfZ6k9#CHANNEL
2015-04-22 17:16:16: New channel: Number of Channels: 2
2015-04-22 17:16:30: FileSrv: UDP: PING received… sending PONG. Delay=56ms
2015-04-22 17:16:42: urbackupserver: No available slots… starting new Worker
2015-04-22 17:16:42: ClientService cmd: LOGIN FOR DOWNLOAD#pw=MevRCabMVnFtKs2Yd7v7OlydMW56Yq
2015-04-22 17:16:42: Waiting for pings…
2015-04-22 17:16:42: done. (Waiting for pings)
2015-04-22 17:16:42: Client 0/2: --err–
2015-04-22 17:16:42: ERROR: Client 0/2 ERROR: --err–
2015-04-22 17:16:42: Client 1/2: --err–
2015-04-22 17:16:42: ERROR: Client 1/2 ERROR: --err–
2015-04-22 17:16:42: rc=0 hasError=true state=0
2015-04-22 17:17:10: ClientService cmd: PONG
2015-04-22 17:17:16: ClientService cmd: PONG
2015-04-22 17:17:20: FileSrv: UDP: PING received… sending PONG. Delay=403ms
2015-04-22 17:17:52: ClientService cmd: GET SALT#pw=MevRCabMVnFtKs2Yd7v7OlydMW56Yq&username=admin
2015-04-22 17:17:52: Waiting for pings…
2015-04-22 17:17:52: done. (Waiting for pings)
2015-04-22 17:17:52: Client 0/2: --ok;Ppc9QJ2bV9vy1TDWlTVLkZkm6xLfOedcDbL0CMtuME3Ksu5tfr;wM8Ne8AyEi–
2015-04-22 17:17:52: Client 1/2: --ok;Ppc9QJ2bV9vy1TDWlTVLkZkm6xLfOedcDbL0CMtuME3Ksu5tfr;n4W9wiJNHX–
2015-04-22 17:17:52: rc=0 hasError=true state=0
2015-04-22 17:17:55: ClientService cmd: LOGIN FOR DOWNLOAD#pw=MevRCabMVnFtKs2Yd7v7OlydMW56Yq&username=admin&password0=1896fd6f65d8e549faecdb13a2d2c5e7&password1=27a5bd49b46f8978070ad256654622ac
2015-04-22 17:17:55: Waiting for pings…
2015-04-22 17:17:55: done. (Waiting for pings)
2015-04-22 17:17:55: Client 0/2: --ok–
2015-04-22 17:17:55: Client 1/2: --ok–
2015-04-22 17:17:55: urbackupserver: No available slots… starting new Worker
2015-04-22 17:17:55: rc=0 hasError=true state=0
2015-04-22 17:17:55: ClientService cmd: GET BACKUPCLIENTS#pw=MevRCabMVnFtKs2Yd7v7OlydMW56Yq
2015-04-22 17:17:55: Waiting for pings…
2015-04-22 17:17:55: done. (Waiting for pings)
2015-04-22 17:17:55: Client 0/2: --1|lxpcz100
2|ww7cztest
3|lw7cz004

2015-04-22 17:17:55: Client 1/2: --1|lxpcz100
2|ww7cztest
3|lw7cz004

2015-04-22 17:17:55: rc=0 hasError=false state=3
2015-04-22 17:17:55: rc=0 hasError=false state=3
2015-04-22 17:17:55: rc=0 hasError=true state=0
2015-04-22 17:17:58: Internet mode is not enabled.
2015-04-22 17:17:58: ClientService cmd: GET BACKUPIMAGES lw7cz004#pw=MevRCabMVnFtKs2Yd7v7OlydMW56Yq
2015-04-22 17:17:58: Waiting for pings…
2015-04-22 17:17:58: done. (Waiting for pings)
2015-04-22 17:17:58: rc=0 hasError=false state=3
2015-04-22 17:17:58: rc=0 hasError=true state=0
2015-04-22 17:18:08: ClientService cmd: DOWNLOAD IMAGE#pw=MevRCabMVnFtKs2Yd7v7OlydMW56Yq&img_id=979472610&time=1429532012&mbr=true
2015-04-22 17:18:08: Downloading image…
2015-04-22 17:18:08: Waiting for pings…
2015-04-22 17:18:08: done. (Waiting for pings)
2015-04-22 17:18:08: In mutex…
2015-04-22 17:18:08: Downloading from channel 0
2015-04-22 17:18:08: Imagesize 556
2015-04-22 17:18:08: Downloading MBR…
2015-04-22 17:18:08: Downloading MBR done
2015-04-22 17:18:08: Download done -2
2015-04-22 17:18:08: rc=0 hasError=false state=3
2015-04-22 17:18:10: ClientService cmd: PONG
2015-04-22 17:18:11: FileSrv: UDP: PING received… sending PONG. Delay=23ms
2015-04-22 17:18:16: ClientService cmd: PONG
2015-04-22 17:18:22: ClientService cmd: DOWNLOAD IMAGE#pw=MevRCabMVnFtKs2Yd7v7OlydMW56Yq&img_id=979472610&time=1429532012&mbr=false
2015-04-22 17:18:22: Downloading image…
2015-04-22 17:18:22: Waiting for pings…
2015-04-22 17:18:22: done. (Waiting for pings)
2015-04-22 17:18:22: In mutex…
2015-04-22 17:18:22: Downloading from channel 0
2015-04-22 17:18:22: ClientService cmd: GET DOWNLOADPROGRESS#pw=MevRCabMVnFtKs2Yd7v7OlydMW56Yq
2015-04-22 17:18:22: Sending progress…
2015-04-22 17:18:22: Imagesize 247795281920
2015-04-22 17:19:01: FileSrv: UDP: PING received… sending PONG. Delay=212ms
2015-04-22 17:19:51: FileSrv: UDP: PING received… sending PONG. Delay=185ms
2015-04-22 17:20:41: FileSrv: UDP: PING received… sending PONG. Delay=313ms
2015-04-22 17:21:31: FileSrv: UDP: PING received… sending PONG. Delay=40ms
2015-04-22 17:22:21: FileSrv: UDP: PING received… sending PONG. Delay=27ms
2015-04-22 17:23:11: FileSrv: UDP: PING received… sending PONG. Delay=258ms
2015-04-22 17:24:02: FileSrv: UDP: PING received… sending PONG. Delay=73ms
2015-04-22 17:24:52: FileSrv: UDP: PING received… sending PONG. Delay=123ms
2015-04-22 17:25:42: FileSrv: UDP: PING received… sending PONG. Delay=261ms
2015-04-22 17:26:32: FileSrv: UDP: PING received… sending PONG. Delay=314ms
2015-04-22 17:27:22: FileSrv: UDP: PING received… sending PONG. Delay=39ms
2015-04-22 17:28:12: FileSrv: UDP: PING received… sending PONG. Delay=387ms
2015-04-22 17:29:03: FileSrv: UDP: PING received… sending PONG. Delay=110ms
2015-04-22 17:29:53: FileSrv: UDP: PING received… sending PONG. Delay=358ms
2015-04-22 17:30:43: FileSrv: UDP: PING received… sending PONG. Delay=363ms
2015-04-22 17:31:34: FileSrv: UDP: PING received… sending PONG. Delay=310ms
2015-04-22 17:32:24: FileSrv: UDP: PING received… sending PONG. Delay=156ms
2015-04-22 17:33:14: FileSrv: UDP: PING received… sending PONG. Delay=37ms
2015-04-22 17:34:04: FileSrv: UDP: PING received… sending PONG. Delay=264ms
2015-04-22 17:34:54: FileSrv: UDP: PING received… sending PONG. Delay=58ms
2015-04-22 17:35:44: FileSrv: UDP: PING received… sending PONG. Delay=209ms
2015-04-22 17:36:35: FileSrv: UDP: PING received… sending PONG. Delay=397ms
2015-04-22 17:37:25: FileSrv: UDP: PING received… sending PONG. Delay=184ms
2015-04-22 17:38:15: FileSrv: UDP: PING received… sending PONG. Delay=377ms
2015-04-22 17:39:05: FileSrv: UDP: PING received… sending PONG. Delay=65ms
2015-04-22 17:39:54: FileSrv: UDP: PING received… sending PONG. Delay=353ms
2015-04-22 17:40:44: FileSrv: UDP: PING received… sending PONG. Delay=372ms
2015-04-22 17:41:33: FileSrv: UDP: PING received… sending PONG. Delay=122ms
2015-04-22 17:42:22: FileSrv: UDP: PING received… sending PONG. Delay=300ms
2015-04-22 17:43:11: FileSrv: UDP: PING received… sending PONG. Delay=452ms
2015-04-22 17:44:01: FileSrv: UDP: PING received… sending PONG. Delay=49ms
2015-04-22 17:44:50: FileSrv: UDP: PING received… sending PONG. Delay=53ms
2015-04-22 17:44:57: Looking for old Sessions… 2 sessions
2015-04-22 17:44:57: Session timeout: Session Aa9PnfK6xvLIDLbLewhGIDa1tKEitV
2015-04-22 17:44:57: Looking for old Sessions… 1 sessions
2015-04-22 17:44:57: Session timeout: Session MevRCabMVnFtKs2Yd7v7OlydMW56Yq
2015-04-22 17:44:57: Looking for old Sessions… 0 sessions
2015-04-22 17:45:39: FileSrv: UDP: PING received… sending PONG. Delay=31ms
2015-04-22 17:46:28: FileSrv: UDP: PING received… sending PONG. Delay=237ms
2015-04-22 17:47:17: FileSrv: UDP: PING received… sending PONG. Delay=216ms
2015-04-22 17:48:06: FileSrv: UDP: PING received… sending PONG. Delay=147ms
2015-04-22 17:48:55: FileSrv: UDP: PING received… sending PONG. Delay=27ms
2015-04-22 17:49:44: FileSrv: UDP: PING received… sending PONG. Delay=165ms
2015-04-22 17:50:34: FileSrv: UDP: PING received… sending PONG. Delay=17ms
2015-04-22 17:51:24: FileSrv: UDP: PING received… sending PONG. Delay=471ms
2015-04-22 17:52:14: FileSrv: UDP: PING received… sending PONG. Delay=163ms
2015-04-22 17:53:04: FileSrv: UDP: PING received… sending PONG. Delay=472ms
2015-04-22 17:53:55: FileSrv: UDP: PING received… sending PONG. Delay=50ms
2015-04-22 17:54:45: FileSrv: UDP: PING received… sending PONG. Delay=355ms
2015-04-22 17:55:35: FileSrv: UDP: PING received… sending PONG. Delay=305ms
2015-04-22 17:56:26: FileSrv: UDP: PING received… sending PONG. Delay=88ms
2015-04-22 17:57:16: FileSrv: UDP: PING received… sending PONG. Delay=337ms
2015-04-22 17:58:06: FileSrv: UDP: PING received… sending PONG. Delay=496ms
2015-04-22 17:58:56: FileSrv: UDP: PING received… sending PONG. Delay=213ms
2015-04-22 17:59:47: FileSrv: UDP: PING received… sending PONG. Delay=302ms
2015-04-22 18:00:37: FileSrv: UDP: PING received… sending PONG. Delay=307ms
2015-04-22 18:01:27: FileSrv: UDP: PING received… sending PONG. Delay=464ms
2015-04-22 18:02:18: FileSrv: UDP: PING received… sending PONG. Delay=95ms
2015-04-22 18:03:08: FileSrv: UDP: PING received… sending PONG. Delay=25ms
2015-04-22 18:03:58: FileSrv: UDP: PING received… sending PONG. Delay=199ms
2015-04-22 18:04:48: FileSrv: UDP: PING received… sending PONG. Delay=283ms
2015-04-22 18:05:38: FileSrv: UDP: PING received… sending PONG. Delay=121ms
2015-04-22 18:06:28: FileSrv: UDP: PING received… sending PONG. Delay=165ms
2015-04-22 18:07:19: FileSrv: UDP: PING received… sending PONG. Delay=133ms
2015-04-22 18:08:09: FileSrv: UDP: PING received… sending PONG. Delay=338ms
2015-04-22 18:08:59: FileSrv: UDP: PING received… sending PONG. Delay=387ms
2015-04-22 18:09:49: FileSrv: UDP: PING received… sending PONG. Delay=89ms
2015-04-22 18:10:39: FileSrv: UDP: PING received… sending PONG. Delay=154ms
2015-04-22 18:11:30: FileSrv: UDP: PING received… sending PONG. Delay=159ms
2015-04-22 18:12:20: FileSrv: UDP: PING received… sending PONG. Delay=170ms
2015-04-22 18:13:10: FileSrv: UDP: PING received… sending PONG. Delay=159ms
2015-04-22 18:14:00: FileSrv: UDP: PING received… sending PONG. Delay=12ms
2015-04-22 18:14:50: FileSrv: UDP: PING received… sending PONG. Delay=45ms
2015-04-22 18:14:57: Looking for old Sessions… 0 sessions
2015-04-22 18:15:40: FileSrv: UDP: PING received… sending PONG. Delay=448ms
2015-04-22 18:16:31: FileSrv: UDP: PING received… sending PONG. Delay=479ms
2015-04-22 18:17:21: FileSrv: UDP: PING received… sending PONG. Delay=122ms
2015-04-22 18:18:11: FileSrv: UDP: PING received… sending PONG. Delay=125ms
2015-04-22 18:19:01: FileSrv: UDP: PING received… sending PONG. Delay=353ms
2015-04-22 18:19:52: FileSrv: UDP: PING received… sending PONG. Delay=453ms
2015-04-22 18:20:42: FileSrv: UDP: PING received… sending PONG. Delay=274ms
2015-04-22 18:20:49: Downloading image done
2015-04-22 18:20:49: Download done -2
2015-04-22 18:20:49: Client timeout in ClientConnector::Run - Channel
2015-04-22 18:20:49: Client timeout in ClientConnector::Run - Channel
2015-04-22 18:20:49: ClientService cmd: GET DOWNLOADPROGRESS#pw=MevRCabMVnFtKs2Yd7v7OlydMW56Yq
2015-04-22 18:20:49: Sending progress…
2015-04-22 18:20:50: ClientService cmd: #IWARMf9QTZ1eNmEUfZ6k9#CHANNEL
2015-04-22 18:20:50: New channel: Number of Channels: 1
2015-04-22 18:20:51: ClientService cmd: DOWNLOAD IMAGE#pw=MevRCabMVnFtKs2Yd7v7OlydMW56Yq&img_id=979472609&time=1429532007&mbr=true
2015-04-22 18:20:51: Downloading image…
2015-04-22 18:20:51: Waiting for pings…
2015-04-22 18:20:51: done. (Waiting for pings)
2015-04-22 18:20:51: In mutex…
2015-04-22 18:20:51: Downloading from channel 0
2015-04-22 18:20:51: Imagesize 579
2015-04-22 18:20:51: Downloading MBR…
2015-04-22 18:20:51: Downloading MBR done
2015-04-22 18:20:51: Download done -2
2015-04-22 18:21:01: ClientService cmd: DOWNLOAD IMAGE#pw=MevRCabMVnFtKs2Yd7v7OlydMW56Yq&img_id=979472609&time=1429532007&mbr=false
2015-04-22 18:21:01: Downloading image…
2015-04-22 18:21:01: Waiting for pings…
2015-04-22 18:21:01: done. (Waiting for pings)
2015-04-22 18:21:01: In mutex…
2015-04-22 18:21:01: Downloading from channel 0
2015-04-22 18:21:01: ClientService cmd: GET DOWNLOADPROGRESS#pw=MevRCabMVnFtKs2Yd7v7OlydMW56Yq
2015-04-22 18:21:01: Sending progress…
2015-04-22 18:21:01: Imagesize 104853504
2015-04-22 18:21:04: Downloading image done
2015-04-22 18:21:04: Download done -2
2015-04-22 18:21:32: FileSrv: UDP: PING received… sending PONG. Delay=148ms
2015-04-22 18:21:50: ClientService cmd: PONG
2015-04-22 18:22:22: FileSrv: UDP: PING received… sending PONG. Delay=166ms

7

Sorry. Looks all okay.

What could be the issue:

  • It’s GPT partitioned. Can you post the output of fdisk -l /dev/sda (replace sda by your hard disk device; with any Linux e.g. the restore cd)
  • Windows disk is not a primary disk (Should be visible in the output of fdisk -l
  • Restore somehow fails. Can you try mounting the disk mkdir /media/test; mount /dev/sda2 /media/test ?
8

For each question:

•It’s GPT partitioned. Can you post the output of fdisk -l /dev/sda (replace sda by your hard disk device; with any Linux e.g. the restore cd)

Disk /dev/sda : 250 gb
Device Boot Start End Id System
/dev/sda1 * 1 13 7 HPFS/NTFS
Warning: Partition 1 does not end on cylinder boundary
/dev/sda2 13 30139 7 HPFS/NTFS
Warning: Partition 2 does not end on cylinder boundary
/dev/sda3 30139 2104515 c FAT32 LBA
Warning: Partition 3 does not end on cylinder boundary

•Windows disk is not a primary disk (Should be visible in the output of fdisk -l

I presume is sda3

•Restore somehow fails. Can you try mounting the disk mkdir /media/test; mount /dev/sda2 /media/test ?

Yes, i mounted it

9

Have you got some news for me, please?

10

Sorry, don’t know what is not correct. If you can mount the windows volume in Linux the Windows CD should be at least able to find this volume.
The Windows volume should be /dev/sda2, but I guess you could see the WINDOWS folder when you mounted it?

11

yes… i use restore 1.1.2… is it correct? Seem the problems came from laptop wich use a Hp factory partitions …

12

During our tests we tried to restore an image to a new hard drive with lower capacity with no success even if the total size of the used data is less than the space available on the destination drive. If we use another hard drive with the same capacity it worked fine.

Is the software able to shrink the image size during the restore or we have to use at least the same capacity on the destination drive?

13

There is a bug in 1.1.2 if you have multiple disks. You could try http://sourceforge.net/projects/urbackup/files/Restore/1.2WIP/urbackup_restore_1.2WIP2.iso/download instead (Just uploaded).

It is not able to shrink images during restore, so you have to use the same capacity or greater.

14

OK, thanks… Probabily the problem depend to capacity disk! Is it possibile in the new realese to issue the shrink problems?
Thank you very much!

15

Would be possible but very difficult. I have an idea, but there is a reason for that only few imaging software can do it.

16

Sorry, i didn’t get it. Can you explain me again? Thank you in advance!
Bye

17

It is not possible in the near future.

18

Ah ok…thanks!!