Not backing up one of my clients since update

Hi all,

I seem to be having an odd issue.

I have one client that just before I updated was not seeing the server for some reason, so I uninstalled UrBackup and decided to wait until the update finished to install the new client. Today I installed the client on this one system, and asked it to run a full backup (it hadn’t been backed up in quite a while). So, after a WAY too short period of time, it claimed to be complete.

On the client I see this in its log:Starting full file backup…
Indexing of “COE” done. 12 filesystem lookups 0 db lookups and 0 db updates
Indexing of “EdExpress” done. 25 filesystem lookups 0 db lookups and 0 db updates
Indexing of “FOData” done. 7 filesystem lookups 0 db lookups and 0 db updates
Indexing of “InstructorShare” done. 3 filesystem lookups 0 db lookups and 0 db updates
Indexing of “Photos” done. 2 filesystem lookups 0 db lookups and 0 db updates
Indexing of “STShare” done. 10 filesystem lookups 0 db lookups and 0 db updates
Indexing of “SetupFiles” done. 4 filesystem lookups 0 db lookups and 0 db updates
Indexing of “Sims” done. 23 filesystem lookups 0 db lookups and 0 db updates
Following symbolic link at “C:\Users\All Users” to “C:\ProgramData” confirms symlink backup target “.symlink_ProgramData” to “C:\ProgramData”
Indexing of “Users” done. 19 filesystem lookups 0 db lookups and 0 db updates
Indexing of “ttch-sim” done. 6 filesystem lookups 0 db lookups and 0 db updates
ttch-172vsn1: Loading file list…
ttch-172vsn1: Started loading files…
Waiting for file transfers…
Waiting for file hashing and copying threads…
Saving file metadata…
Writing new file list…
All metadata was present
Transferred 12.3789 KB - Average speed: 22.88 KBit/s
Time taken for backing up client ttch-172vsn1: 1m
Backup succeeded

The full backup should be about 8 Gigs

On the server I see this:

07/20/16 07:51 No 0 bytes

The Debug log shows:
2016-07-20 08:14:02: msg=WAKEUP
2016-07-20 08:14:02: server_prepare_hash Thread finished (exit)
2016-07-20 08:14:02: server_hash Thread finished - normal
2016-07-20 08:14:05: Channel message: START BACKUP FULL
2016-07-20 08:14:05: msg=START BACKUP FULL
2016-07-20 08:14:05: Starting full file backup…
2016-07-20 08:14:05: ttch-172vsn1: Connecting for filelist…
2016-07-20 08:14:05: ttch-172vsn1: Waiting for filelist
2016-07-20 08:14:39: Indexing of “COE” done. 12 filesystem lookups 0 db lookups and 0 db updates
2016-07-20 08:14:39: Indexing of “EdExpress” done. 25 filesystem lookups 0 db lookups and 0 db updates
2016-07-20 08:14:39: Indexing of “FOData” done. 7 filesystem lookups 0 db lookups and 0 db updates
2016-07-20 08:14:39: Indexing of “InstructorShare” done. 3 filesystem lookups 0 db lookups and 0 db updates
2016-07-20 08:14:39: Indexing of “Photos” done. 2 filesystem lookups 0 db lookups and 0 db updates
2016-07-20 08:14:39: Indexing of “STShare” done. 10 filesystem lookups 0 db lookups and 0 db updates
2016-07-20 08:14:39: Indexing of “SetupFiles” done. 4 filesystem lookups 0 db lookups and 0 db updates
2016-07-20 08:14:39: Indexing of “Sims” done. 23 filesystem lookups 0 db lookups and 0 db updates
2016-07-20 08:14:39: Following symbolic link at “C:\Users\All Users” to “C:\ProgramData” confirms symlink backup target “.symlink_ProgramData” to “C:\ProgramData”
2016-07-20 08:14:39: Indexing of “Users” done. 19 filesystem lookups 0 db lookups and 0 db updates
2016-07-20 08:14:39: Indexing of “ttch-sim” done. 6 filesystem lookups 0 db lookups and 0 db updates
2016-07-20 08:14:39: ttch-172vsn1: Doing backup with hashed transfer…
2016-07-20 08:14:39: ttch-172vsn1: Loading file list…
2016-07-20 08:14:39: Flushing FileClient…
2016-07-20 08:14:39: Flushing FileClient…
2016-07-20 08:14:39: Flushing FileClient…
2016-07-20 08:14:39: ttch-172vsn1: Started loading files…
2016-07-20 08:14:39: Starting shadowcopy “COE”.
2016-07-20 08:14:39: Stoping shadowcopy “COE”.
2016-07-20 08:14:39: Starting shadowcopy “EdExpress”.
2016-07-20 08:14:39: Stoping shadowcopy “EdExpress”.
2016-07-20 08:14:39: Starting shadowcopy “FOData”.
2016-07-20 08:14:39: Stoping shadowcopy “FOData”.
2016-07-20 08:14:39: Starting shadowcopy “InstructorShare”.
2016-07-20 08:14:39: Stoping shadowcopy “InstructorShare”.
2016-07-20 08:14:39: Starting shadowcopy “Photos”.
2016-07-20 08:14:39: Stoping shadowcopy “Photos”.
2016-07-20 08:14:39: Starting shadowcopy “STShare”.
2016-07-20 08:14:39: Stoping shadowcopy “STShare”.
2016-07-20 08:14:39: Starting shadowcopy “SetupFiles”.
2016-07-20 08:14:39: Stoping shadowcopy “SetupFiles”.
2016-07-20 08:14:39: Starting shadowcopy “Sims”.
2016-07-20 08:14:39: Stoping shadowcopy “Sims”.
2016-07-20 08:14:39: Starting shadowcopy “Users”.
2016-07-20 08:14:39: Stoping shadowcopy “Users”.
2016-07-20 08:14:39: Starting shadowcopy “ttch-sim”.
2016-07-20 08:14:39: Stoping shadowcopy “ttch-sim”.
2016-07-20 08:14:39: Starting shadowcopy “.symlink_ProgramData”.
2016-07-20 08:14:39: Stoping shadowcopy “.symlink_ProgramData”.
2016-07-20 08:14:39: Waiting for file transfers…
2016-07-20 08:14:39: Loading file “COE” (metadata only)
2016-07-20 08:14:39: Flushing FileClient…
2016-07-20 08:14:40: Loading file “EdExpress” (metadata only)
2016-07-20 08:14:40: Loading file “FOData” (metadata only)
2016-07-20 08:14:40: Loading file “InstructorShare” (metadata only)
2016-07-20 08:14:40: Loading file “Photos” (metadata only)
2016-07-20 08:14:41: Loading file “STShare” (metadata only)
2016-07-20 08:14:41: Loading file “SetupFiles” (metadata only)
2016-07-20 08:14:41: Loading file “Sims” (metadata only)
2016-07-20 08:14:41: Loading file “Desktop” (metadata only)
2016-07-20 08:14:41: Loading file “Documents” (metadata only)
2016-07-20 08:14:41: Loading file “Music” (metadata only)
2016-07-20 08:14:41: Loading file “Pictures” (metadata only)
2016-07-20 08:14:41: Loading file “Videos” (metadata only)
2016-07-20 08:14:41: Loading file “Administrator” (metadata only)
2016-07-20 08:14:41: Loading file “All Users” (metadata only)
2016-07-20 08:14:41: Loading file “Desktop” (metadata only)
2016-07-20 08:14:41: Loading file “Documents” (metadata only)
2016-07-20 08:14:41: Loading file “Music” (metadata only)
2016-07-20 08:14:41: Loading file “Pictures” (metadata only)
2016-07-20 08:14:41: Loading file “Videos” (metadata only)
2016-07-20 08:14:41: Loading file “Default” (metadata only)
2016-07-20 08:14:41: Loading file “Default User” (metadata only)
2016-07-20 08:14:41: Loading file “Desktop” (metadata only)
2016-07-20 08:14:41: Loading file “Documents” (metadata only)
2016-07-20 08:14:41: Loading file “Music” (metadata only)
2016-07-20 08:14:41: Loading file “Pictures” (metadata only)
2016-07-20 08:14:41: Loading file “Videos” (metadata only)
2016-07-20 08:14:41: Loading file “Public” (metadata only)
2016-07-20 08:14:41: Loading file “Users” (metadata only)
2016-07-20 08:14:41: Loading file “ttch-sim” (metadata only)
2016-07-20 08:14:42: Loading file “Application Data” (metadata only)
2016-07-20 08:14:42: Loading file “Desktop” (metadata only)
2016-07-20 08:14:42: Loading file “Documents” (metadata only)
2016-07-20 08:14:42: Loading file “Favorites” (metadata only)
2016-07-20 08:14:42: Loading file “Start Menu” (metadata only)
2016-07-20 08:14:42: Loading file “Templates” (metadata only)
2016-07-20 08:14:42: Loading file “.symlink_ProgramData” (metadata only)
2016-07-20 08:14:44: Server timeout (2) in FileClient
2016-07-20 08:14:44: Reconnected successfully,
2016-07-20 08:14:44: Flushing FileClient…
2016-07-20 08:14:44: Waiting for file hashing and copying threads…
2016-07-20 08:14:45: Saving file metadata…
2016-07-20 08:14:45: Writing new file list…
2016-07-20 08:14:45: All metadata was present
2016-07-20 08:14:45: Transferred 12.3789 KB - Average speed: 23.424 KBit/s
2016-07-20 08:14:45: Script does not exist urbackup/post_full_filebackup
2016-07-20 08:14:45: Time taken for backing up client ttch-172vsn1: 40s
2016-07-20 08:14:45: Backup succeeded
2016-07-20 08:14:45: Updating statistics…
2016-07-20 08:14:45: Updating image stats…
2016-07-20 08:14:45: Updating file statistics…
2016-07-20 08:14:45: Done updating statistics.
2016-07-20 08:14:46: msg=WAKEUP
2016-07-20 08:14:46: server_prepare_hash Thread finished (exit)
2016-07-20 08:14:46: server_hash Thread finished - normal

So, nothing is being transferred obviously.

I’ve checked other clients and they are all backing up normally.

This particular machine is a server 2008 AD.

I’m not sure what’s going on atm. Any tips would be appreciated!

I think I have the problem resolved - I’m getting a full backup now that appears to be the correct size. I’ll know for sure once it’s done.