Multiple clients lost internet server settings and key

client
1

Hi,

I noticed this week that a large number of my clients were not backing up.
When I looked into why I discovered that the internet server field, in the client app, was missing. As was the Internet auth key field.
So far I have ‘fixed’ three Windows clients but have many more to go. The first two clients I repaired by removing and reinstalling the client software. The third I tried to repair by adding the server and key manually. Oddly this didn’t work as the client computer had a different name. I had to reinstall the client software.
I’m not entirely sure this is a Windows only issue as I’m just starting to look into it.

I recently upgraded to Server 2.1.18 from 2.0.37 (I think).
The clients are mostly running 2.0.38-cbt but not all are actually using CBT.
I use the Perform autoupdates silently feature.

I have a lot of internet clients and now have to repair them all manually.
Does anyone have any idea why this happened? I’d like to avoid a repeat if at all possible.

Thanks,
Glenn

UPDATE: After checking 165 clients I am happy to report this only seems to affect 5 Windows machines.

2

@hippy,

I had this happen to a few of my clients about a month ago. I’m still on an older urbackup server version (2.0.38), and all of my 185 clients are on windows. Like you, I am using internet mode too. I haven’t tried to upgrade to 2.1.x yet on this server.

I had to reinstall the non working clients (3 or 4 if I remember correctly). I did try to insert the key and server over a remote desktop session, however, it did not work for me either.

I have no idea why those few clients went off the rails, and I have nothing more to add, just wanted you to know it happened to someone else too…

3

Now you mention it. I was running 2.0.38 before the upgrade (which went very smoothly btw)
So maybe the key etc went missing before the upgrade.

4

If anyone has (client) logs about this issue or gives me the data files of a client that is broken I might be able to find the issue.

5

I have to go ‘fix’ the final client tomorrow.
I’ll see if I can get the logs while I’m there.

Thanks.

6

Unfortunately the client, I fixed today, turned out to be in airplane mode and not a settings issue.
Next time it happens I will grab the logs.