My appliance powered off after a prolonged power outage which outlasted the UPS. When it came back up, I’m getting the message in the title of this post and no backups are working. After a few hours I restarted thinking it might just be hung. I got the same message after it came back up and so I figured I’d wait it out. It has been over 24 hours now and still the same message and no backups.
Any ideas what I need to do to start troubleshooting and hopefully get backups running again?
I’m on a Dell PowerEdge R510 with a PERC H700 512BM Cache. So are you saying the PERC card may be bad? Or do you mean the SSDs that I have set up as the metacache? Those are just regular SATA SSDs plugged into ports 11 and 12 of the PERC card.
Well I have attempted to reset the whole thing like you suggested but I’m not having luck there either. I followed the S3 guide and chose RAID recovery and entered the depcryption key. But then I got a message saying possibly the wrong key was used and now here is my status:
Hey guys, I know this an old topic but one of the top results on Google. I had a similar issue, and nothing was working, even after resetting the cache. I was able to fix the issue by completely removing my virtual cache disk from my VM, and then logging in and removing offline storage devices. Once this was done, I added a completely fresh cache drive an voila - cache storage working once again, and my S3 backups were kept in-tact as well.