Laptop Reboots during Full Image Backup (New Laptop)

client
1

Getting this error with a Windows 10 Pro client (New Laptop). Unable to complete a full image backup. It gets 30 or so percent into it and reboots.

Starting unscheduled full image backup of volume “C:”…
Error on client occurred: Error while reading from shadow copy device (1). The request could not be performed because of an I/O device error… Shadow copy \?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2 not present anymore. May have been removed
Time taken for backing up client BITZHOME08: 9h 32m 14s
Backup failed

Any ideas?

2

Hi bitzerjd, did the laptop get a blue screen? Do you have a crash dump file in c:\windows\memory.dmp or c:\windows\minidump?

And did you by any chance run a chkdisk on the C: drive just to make sure its not broken? Even though it’s a new laptop.

3

Hi,

No Bluescreen, just a blank screen and a reboot. I tried a local backup package writing to my NAS and it works fine. Chkdisk runs fine.

I will look at the .dmp files

4

Not sure if this helps, but I uninstalled the CBT client (Block checking) and installed the regular client. The full image backup completed without any issues.

5

The information that you used CBT makes this more plausible. I’d be interested in the .dmp file if you find any (bugreports@urbackup.org).
Did you run the CBT in crash consistent mode or not (default)?

6

I sent the files a bit ago. The install for the client was a default install.

The CBT client has worked perfectly on all my other PC’s

Thanks!