Internet clients unable to find backup server

Copy that- Ill try another internet connection/hotspot - Will also try a cellular hotspot. All my local and internet systems are same city in Arizona USA
Do I need to have something entered in the “Server URL” (Server>settings)?
Thanks again for all your help. URbackup is an amazing product- after 20+ years of IT consulting- this is my goto backup solution for all my clients.

Well… just tried a test client connected to my cell-phone hot-spot-and Internet back up is now working!!
Super random- I had tried before with internet clients behind 2 physically different ISP’s and physically different locations. So many thanks to everyone who took the time to look at my problems and offer help and advice- much appreciated! Thanks again to Uroni and team for such a fantastic product and the community of support- cheers!!

Hello All,

I’m also having a kind of the same issue.

Both server and client are with 2 different IP’s (or locations)

I can access the backup server over the internet, which means ports are forwarded correctly 443/55415. Client showsCapture
CONNECTED TO INTERNET

But when I go to the backup server

and sever doesn’t show online the client.

The firewall is off in both server and client, Don’t know what’s wrong I’m doing :(.

Any suggestion or guide will be very helpful.

Many Thanks
Mahi