Internal database backup is failing

infscape-appliance
1 
**USV2-SRURB01: Internal database backup is failing - 02/25/21 05:57**
Internal database backup to backup storage is currently failing. Please contact support (report problem link on the bottom).

Alternatively, the log file at /var/log/app.log might contain more information about the error cause.

I am getting this error on my AWS appliance I did upload the logs, case 168. I am attempting to get the log file it is referencing now to try and dig through where it may be failing.

Events leading up to the error. Backups seem to be still occurring but I cannot open that file to see what is executing.

2021-02-25 11:18:17,915 ERROR: _get_response exception: (<class 'socket.gaierror'>, gaierror(-2, 'Name or service not known'), <traceback object at 0x7fc794b7a588>) [in /root/urbackup-app-server/urbackup_app_server/download_json.py:163]
2021-02-25 11:38:57,712 INFO: Backing up etc... [in /root/urbackup-app-server/urbackup_app_server/backup_db.py:169]
2021-02-25 11:38:57,846 INFO: Backing up database... [in /root/urbackup-app-server/urbackup_app_server/backup_db.py:178]
2021-02-25 11:38:57,849 INFO: Creating read only snapshot... [in /root/urbackup-app-server/urbackup_app_server/backup_db.py:216]
2021-02-25 11:38:57,932 INFO: Syncing... [in /root/urbackup-app-server/urbackup_app_server/backup_db.py:221]
2

The problem is only intermittent (as you see the following backup succeeds). Unfortunately the command that fails has a lot of warnings (tar), so that it crowds out the actual error. If you don’t need it, perhaps disable samba (that causes the warnings)?

If it doesn’t occur too often just ignore it. I already excluded the files causing the warnings in the next (unreleased) version.

3

Fantastic. Thanks for the confirmation.

What purpose does the SAMBA/CIFS server serve for clients?

4

For clients, nothing. You can access the backups via it (Enter \\servername in Windows explorer).

As mentioned. It’ll perhaps make the warnings go away so that we can see the actual cause in case this intermittent failure reoccurs.