Server: UrBackup 2.4.13 (on ubuntu linux, 18.04.5 LTS)
Client: UrBackup 2.4.11 (on windows 10 clients, 21H1)
I’ve been running urbackup for a while now, and recently a user called me to debug the computer having no more available RAM.
After some debugging, I found the machine’s image backup was not completing, it was failing with this error:
Error on client occurred: Error while reading from shadow copy device (1). Insufficient quota to complete the requested service.
When I restart the machine, as soon as the image backup starts, I can watch the system’s memory usage climb to 100% within about 60 seconds. If I kill (using task manager) UrBackupClientBackend.exe, then the memory usage immediately stops climbing. The used memory is never released until a reboot.
When I look at UrBackupClientBackend.exe in task manager, it does not appear to use that much RAM, only about 11 Megs. It appears the memory is leaking somehow.
I’m getting this error on several clients, any suggestions?