Installing UrBackup on QNAP

We are currently looking to replace our backup solution with another … we came across urbackup and see we can install qpkg package from UrBackup - MyQNAP … while the installation process is quite easy, the configuration process documentation is limited at best (none) … we have attempted to create a new shared folder (backups) and new user (urbackup) and given full permission … unfortunately, we still get the error:

the directory where UrBackup will save backups is inaccessible. Please fix that by modifying this folder in ‘Settings’ or by giving UrBackup rights to access this directory. (err_folder_not_found). No such file or directory (code: 2)

Can access /
Can access /mnt
Cannot access /mnt/backups. No such file or directory (code: 2)

does anyone know how to resolve the issue of permissions on a qnap as it doesn’t appear we are able to resolve via the qnap interface.

Thanks for any help you can provide.

Did you get a fix for this, as I’m having the same problem?

My Qnap is a TS-251+.
With Putty you can do a “df -h” command, and shows the path of the folder.