Installercreator troubleshooting

Hi everyone,

I’m trying to use the site to create a custom installer for internet clients. I have tried with both my public IP and my DNS address in the server URL field. I have also tried http and https. I’m getting the same error each time:

Getting login information from server…
Post dial tcp connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

Any idea what I’m doing wrong? I’ve got the ports forwarded on my firewall correctly - I can manually create an Internet client and use that custom installer and it works and backs up and everything. I can also access the web portal externally.

Thanks in advance for the help!

You’ll porbably want to remove the 55414 from the URL. That’s only for if the UrBackup server is directly exposed via HTTP, not HTTPS.

That did the trick! Thank you!