Indexing forever

client
1

so most of my clients (2.2.6) are indexing forever and not doing anything or sending anything to the server (2.2.10) all systems involved are Ubuntu or Debian based

2018-11-29 05:24:32: rc=0 hasError=true state=0
2018-11-29 05:24:55: ClientService cmd: #I1GnC5tEaewFDMpV4Fhw5#2PING RUNNING pc_done=&status_id=34&speed_bpms=0&total_bytes=-1&done_bytes=0&paused_fb=1#token=tcy4GSotNtFxdHxAB1dd
2018-11-29 05:24:55: ClientService cmd: #I1GnC5tEaewFDMpV4Fhw5#3START FULL BACKUP group=0&running_jobs=1&sha=528&with_permissions=1&with_scripts=1&with_orig_path=1&with_sequence=1&with_proper_symlinks=1&status_id=34&async=1#token=tcy4GSotNtFxdHxAB1dd
2018-11-29 05:24:55: Async index 845d43b8c2314c2b2ec04c519e0ffa91
2018-11-29 05:24:55: Removing VSS log data…
2018-11-29 05:24:55: rc=0 hasError=true state=0
2018-11-29 05:24:55: Final path: /
2018-11-29 05:24:55: Script list at “/usr/local/etc/urbackup/scripts/list” does not exist. Skipping.
2018-11-29 05:24:55: Deleting files… doing full index…
2018-11-29 05:24:55: ClientService cmd: #I1GnC5tEaewFDMpV4Fhw5#WAIT FOR INDEX async_id=845d43b8c2314c2b2ec04c519e0ffa91#token=tcy4GSotNtFxdHxAB1dd
2018-11-29 05:24:55: Wait for async index 845d43b8c2314c2b2ec04c519e0ffa91
2018-11-29 05:24:55: Script “/usr/local/etc/urbackup/prefilebackup” does not exist
2018-11-29 05:24:55: Final path: /
2018-11-29 05:24:55: Creating shadowcopy of “root” in indexDirs()
2018-11-29 05:25:05: ClientService cmd: #I1GnC5tEaewFDMpV4Fhw5#2PING RUNNING pc_done=&status_id=34&speed_bpms=0&total_bytes=-1&done_bytes=0&paused_fb=1#token=tcy4GSotNtFxdHxAB1dd
2018-11-29 05:25:14: ClientService cmd: PONG
2018-11-29 05:25:15: ClientService cmd: #I1GnC5tEaewFDMpV4Fhw5#2PING RUNNING pc_done=&status_id=34&speed_bpms=0&total_bytes=-1&done_bytes=0&paused_fb=1#token=tcy4GSotNtFxdHxAB1dd
2018-11-29 05:25:25: ClientService cmd: #I1GnC5tEaewFDMpV4Fhw5#2PING RUNNING pc_done=&status_id=34&speed_bpms=0&total_bytes=-1&done_bytes=0&paused_fb=1#token=tcy4GSotNtFxdHxAB1dd
2018-11-29 05:25:35: ClientService cmd: #I1GnC5tEaewFDMpV4Fhw5#2PING RUNNING pc_done=&status_id=34&speed_bpms=0&total_bytes=-1&done_bytes=0&paused_fb=1#token=tcy4GSotNtFxdHxAB1dd
2018-11-29 05:25:45: ClientService cmd: #I1GnC5tEaewFDMpV4Fhw5#2PING RUNNING pc_done=&status_id=34&speed_bpms=0&total_bytes=-1&done_bytes=0&paused_fb=1#token=tcy4GSotNtFxdHxAB1dd
2018-11-29 05:25:55: ClientService cmd: #I1GnC5tEaewFDMpV4Fhw5#2PING RUNNING pc_done=&status_id=34&speed_bpms=0&total_bytes=-1&done_bytes=0&paused_fb=1#token=tcy4GSotNtFxdHxAB1dd
2018-11-29 05:26:05: ClientService cmd: #I1GnC5tEaewFDMpV4Fhw5#2PING RUNNING pc_done=&status_id=34&speed_bpms=0&total_bytes=-1&done_bytes=0&paused_fb=1#token=tcy4GSotNtFxdHxAB1dd
2018-11-29 05:26:14: ClientService cmd: PONG
2018-11-29 05:26:15: ClientService cmd: #I1GnC5tEaewFDMpV4Fhw5#2PING RUNNING pc_done=&status_id=34&speed_bpms=0&total_bytes=-1&done_bytes=0&paused_fb=1#token=tcy4GSotNtFxdHxAB1dd

and it just repeats… I have 7 clients that exhibit the same behavior

2

Might be hanging while trying to create the snapshot. Can you have a look at it with e.g. the htop tree view to see if it is executing something? If it does you could run the same script with the same parameters from command line to see what happens.

3

it doesn’t look like it’s doing anything, it’s just sitting idle

Selection_111
Selection_1111502×223 61.9 KB

4

So it’s hanging at modprobe dattobd. Can’t do anything about that on the UrBackup side.

5

ok, so dattodb is already loaded, and appears to work, so now i’m even more confused as to why urbackup is trying to load it again >.<