Image Backup Stuck on 99%


#1

I have one machine that will not completely backup. It gets to 99% each time and never completes, I have to go in and stop the backup manually because it will never complete. I have tried backing up the machine multiple times with the same problem. I have run a disk defrag on the clients machine (Windows 7 Pro 64-bit) and rebooted several times an still end up with the same issue. The users machine is running Urbackup v 2.0.30 and the server is running v 2.0.30. Also when it reaches 99% it does not transmit anymore traffic as show in the attachment below. I also attached the log page as well for that client. Any ideas?


#2
  1. Send a DEBUG log to @uroni.
    You can find out how to make debug logs, if you have not already set them up, here: https://forums.urbackup.org/t/having-problems-with-urbackup-please-read-before-posting/1491?u=uroni

  2. Are there ANY error or warning logs?

  3. Have you tried running any batch scripts on the server, namely remove_unknown, cleanup_database, or repair_database and then trying again?

  4. Have you tried disconnecting the client at the 99% mark to force an error – if it will error out?

Also, is that the entire log for the machine?


#3

This is all the info in the debug folder for that machine.

2016-07-25 12:02:14: ERROR: Getting Client settings of SPMGR failed - CONNECT error
2016-07-30 11:01:42: ERROR: Connecting to ClientService of “SPMGR” failed: Sending version to client failed
2016-07-31 11:01:56: ERROR: Connecting to ClientService of “SPMGR” failed: Sending version to client failed
2016-08-12 10:37:04: WARNING: Connecting to ClientService of “SPMGR” failed: Sending logdata to client failed
2016-08-12 10:37:14: WARNING: Connecting to ClientService of “SPMGR” failed: Sending logdata to client failed
2016-08-12 15:20:15: WARNING: Deleting incomplete image “E:\SPMGR\160812-1032_Image_C\Image_C_160812-1032.vhd” failed.
2016-08-16 09:53:11: ERROR: Getting Client settings of SPMGR failed - CONNECT error
2016-08-16 11:35:20: New Backupclient: SPMGR

Also, i have ran all of the batch files to clean up the database and tried running the backup again. The backup is still getting stuck at 99% and when i click the red stop button on the server it states it could take a minute to complete but never disconnects.

I am not seeing any error in the debug log and none on the status of the backup, it is just stuck.

Here are all the prior logs from Urbackup for the machine:


#4

So just an update, I have removed the old UrBackup Client and upgraded the client on this machine to UrBackup Client v2.0.32 and the UrBackup Server to v2.0.33. I have then ran a clean and repair on the database and tried to run a full image backup of the machine again. I am having the same exact result. The machine will get to either 99% or 100% and not complete the image backup. I have uploaded the images below. There is no debug i can provide because since the backup is technically still running it is reporting no error. Also, if i manually stop the backup it does not show any error other then showing me that the admin stopped the backup. Any ideas?


#5

This post describes where the client and server log: Having problems with UrBackup? Please read before posting


#6

For example one possible explanation is that it gets stuck reading a sector at the end of the volume which the client should log into the client log file but the server will think that is a timeout if the disk goes too long into “deep recovery”.


#7

Below is what was in the debug.log file on the clients machine.

2016-08-30 10:57:03: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:06: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:09: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:17: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:18: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:21: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:27: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:30: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:33: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:33: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:37: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:42: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:48: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:48: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:54: ERROR: Reading from device failed. Errorcode: 23
2016-08-30 10:57:54: ERROR: Reading from device failed -1
2016-08-30 10:57:54: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:57:58: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:01: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:04: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:08: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:08: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:08: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:11: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:19: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:22: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:25: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:26: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:28: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:34: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:37: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:40: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:43: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:45: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:48: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:51: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:54: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:58:57: ERROR: Reading from device failed. Errorcode: 23
2016-08-30 10:59:00: ERROR: Reading from device failed -1
2016-08-30 10:59:03: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:05: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:06: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:09: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:12: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:15: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:17: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:20: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:23: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:26: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:29: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:32: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:38: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:38: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:44: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:44: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:47: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:50: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:53: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 10:59:58: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:04: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:04: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:08: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:11: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:14: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:17: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:20: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:22: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:25: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:28: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:34: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:38: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:38: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:42: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:45: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:48: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:51: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:54: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:00:57: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:00: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:02: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:08: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:09: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:09: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:09: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:09: ERROR: Last error: 10058
2016-08-30 11:01:09: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:09: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:10: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:27: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:33: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:36: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:37: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:43: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:44: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:50: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:53: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:01:56: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:00: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:03: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:07: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:12: ERROR: Reading from device failed -1
2016-08-30 11:02:16: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:16: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:20: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:20: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:24: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:30: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:32: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:36: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:39: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:42: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:46: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:46: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:49: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:02:52: ERROR: Reading from device failed. Errorcode: 23
2016-08-30 11:02:55: ERROR: Reading from device failed -1
2016-08-30 11:03:00: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:01: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:04: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:07: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:07: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:10: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:13: ERROR: Reading from device failed. Errorcode: 23
2016-08-30 11:03:18: ERROR: Reading from device failed -1
2016-08-30 11:03:19: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:19: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:19: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:21: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:24: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:27: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:30: ERROR: Reading from device failed. Errorcode: 23
2016-08-30 11:03:33: ERROR: Reading from device failed -1
2016-08-30 11:03:36: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:36: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:39: ERROR: Reading from device failed. Errorcode: 23
2016-08-30 11:03:42: ERROR: Reading from device failed -1
2016-08-30 11:03:42: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:45: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:48: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:03:51: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:00: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:00: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:03: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:05: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:08: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:14: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:17: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:19: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:22: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:25: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:28: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:31: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:34: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:37: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:39: ERROR: Reading from device failed -1
2016-08-30 11:04:42: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:45: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:48: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:48: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:51: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:54: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:04:57: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:00: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:03: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:06: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:08: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:09: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:18: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:18: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:18: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:22: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:25: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:30: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:36: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:39: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:42: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:48: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:51: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:51: WARNING: Reading from device failed. Retrying. Errorcode: 23
2016-08-30 11:05:51: WARNING: Reading from device failed. Retrying. Errorcode: 23


#8

It is the explanation in my last post then. You should see the read errors in the system event log as well, plus pending sectors if you look at the disk S.M.A.R.T. values.

I would switch the disk, but there is also software which “fixes” the disk by forcing it to reallocate the sector. Here is some good info on what probably happened and how to fix it: http://superuser.com/a/688764