Image backup status is "no recent backup" after backup

general discussion
1

Hi,

I made a successful backup:
Computer name Backup time Errors Warnings Action
srv05 2012-08-08 11:09 0 0 Full image backup

but the status stays on “NO RECENT BACKUP” for image backup status.
I restarted the URBackup service but that didn’t changed anything.
One other server is “OK” but that’s only one.

why could this be ?

2

Is the log already written? (See “Logs”)

If not it is not really finished. Only with the client side. It first copies the data to temporary files then copies it to the destination(VHD). If you interrupt this by restarting it may not have finished.

3

Hi,

The backup is completely done, the log file doesn’t show any warnings.
The backup was not interupted because of a restart or anything else.

4

Can you post the log (loglevel info)?

5

Now I see there is some error but it is only in info:

Level Time Message Info
08.08.12 11:05 Request of SYSVOL failed. Reason: Opening Shadow drive filesystem failed. Stopping.
Info 08.08.12 11:09 Time taken for creating image of client bllsrv05: 263876

What does it mean ?
No other messages.
thanks.

6

The first message is normal.

Immediately after the second one it normally updates the last image backup time. It does not save the log if it crashes or hangs there. So the only possibility is that saving it to the database did not work.

Is the “Last image backup” time for this client correct?

7

I just made a new backup (this server is a windows 7 64 bit):

INFO FROM SERVER
ACTIVITIES WINDOW
ID Computer name Action Starting time Required time Used Storage
163 bllsrv05 Full image backup 2012-08-09 08:50 10 min 8.67 GB

Log (bllsrv05)
Level Time Message
Info 09.08.12 08:50 Request of SYSVOL failed. Reason: Opening Shadow drive filesystem failed. Stopping.
Info 09.08.12 09:00 Time taken for creating image of client bllsrv05: 565286

INFO FROM CLIENT LOGS:
Request of SYSVOL failed. Reason: Opening Shadow drive filesystem failed. Stopping.
Time taken for creating image of client bllsrv05: 565286

“The last image backup time” is ok and equal to the effective time when the backup was done and I don’t have this with one client but with all clients (except one).
This new backup I took seemed to do it correctly on the client and on the activities window on the server but the status stays red “NO RECENT BACKUP”.
firewall settings on the server are off too.

When I do a file backup, I get a “file backup status” = OK

thanks.

8

If the time is correct it is just not displayed correctly. What is your incremental image backup interval and in what time zone is the server?

9

Hi,
The problem is solved, I reinstalled the server (deleted all directories and settings) and now it works.
It could be something with the settings because I changed them but now it works fine so thanks for your great piece of software !

But I have one other problem:
I configured the mail in the mail settings and I can successfully send a test e-mail but when I go to logs and configure it to send an e-mail and select save, then there is a message “saved settings successfully” but I can’t see anything about my saved settings.
It’s just like they are not added.
thanks.

10

[quote=“verus002”]Hi,
But I have one other problem:
I configured the mail in the mail settings and I can successfully send a test e-mail but when I go to logs and configure it to send an e-mail and select save, then there is a message “saved settings successfully” but I can’t see anything about my saved settings.
It’s just like they are not added.
thanks.[/quote]

I’ll try to look into that.

11

Thanks, it’s not sending e-mails either.
After saving there is the message that it is saved but after that it looks like nothing has changed.