I am having the exact same issue with several Win7 clients. Image backups work fine, but File backups all fail, with the urbackup service crashing. This was not a problem about a week ago, and started suddenly with multiple machines.
2017-11-01 00:27:54: rc=0 hasError=true state=0
2017-11-01 00:27:54: SERVICE_COMMANDS finished
2017-11-01 00:27:54: Started connection to SERVICE_COMMANDS
2017-11-01 00:27:55: ClientService cmd: #IAO6M7ej6wjDZMn2eM3rx#2LOGDATA 1509521273 0-1509521178-Starting unscheduled incremental file backup...
2-1509521263-Constructing of filelist of "FIELDHAVEN06" failed: error - Async indexing process not found
2-1509521273-Backup had an early error. Deleting partial backup.
Clients are running version 2.1.6
Server is running version 2.1.19
Client OS: Windows 7 Home Premium x32
Server OS: Debian 9.1 x64
I have tried uninstalling client 2.1.6, rebooting, and installing the beta 2.2.2 client, (from this post: Async indexing process not found). Same issue - the service crashes every time when it runs file indexing. I have removed the beta 2.2.2 client, and went back to the 2.1.6 client and I can reproduce the issue by running File Backup.
I will try to send the crashdumps and the debug log file to bugreports@urbackup.org, but I worry about their size not going through email - crashdumps are 85MB. Please let me know an alternate method to upload the crashdump. I’m happy to upload them to Dropbox and share the link.
I would really like to help get this issue fixed. I’m a CrashPlan refuge, so I plan on replacing about 20 CrashPlan instances with UrBackup. So I have plenty of machines to test any fixes, and provide any logs or dumps needed, or test beta versions.
Thanks in advance.