Errors through Client Backup with Linux and Win

Hello,

i have many Errors through Client Backups with Linux and Win.

For example:

Error getting complete file "tQzIoSVSgWL3ogzQoDpk|C/Documents and Settings/Test/AppData/Local/Google/Chrome/User Data/Default/Account Web Data" from Name-Laptop. Errorcode: CANNOT_OPEN_FILE (3)

I created Exclusions for this Errors through Image Backup on a Win 10 Client - #3 by Revan335

The actually Global Exclusions for all Clients and OS:

\Temp;\Windows\Temp;\Windows\Prefetch;\System Volume Information;*VolumeShadowCopy*;\Recovery;\$Recycle.Bin;\Recycled;\Users\*\AppData\Local\Temp;\Users\*\AppData\Local\Microsoft\Windows\INetCache;\Users\*\AppData\Local\Google\Chrome\User Data\Default;*\AppData\Local\Google\Chrome\User Data\Default\*;\Users\*\AppData\Local\Packages;\Users\*\AppData\Local\ConnectedDevicesPlatform;\Users\*\AppData\Local\HiDrive\Data;\Users\*\AppData\Local\ESET\ESET Security;\Users\*\AppData\Roaming\hidrive.ui;\Users\*\AppData\Local\Zoom;\Users\*\AppData\Local\Dropbox;\Users\*\AppData\Local\Microsoft\OneDrive\StandaloneUpdater;\Users\*\AppData\Local\Microsoft\Teams;\Users\*\AppData\Local\Microsoft\Edge\User Data\Default;*\AppData\Local\Microsoft\Edge\User Data\Default\*;*\AppData\Local\Mozilla\Firefox\Profiles\*;*\AppData\Roaming\Mozilla\Firefox\Profiles\*;\Users\*\AppData\Local\Microsoft\Windows\Explorer;\Users\*\AppData\Local\Microsoft\Windows\Temporary Internet Files;*\AppData\Local\Temp\scoped_dir*;\Users\*\Dropbox\.dropbox.cache\qebcobkqbgpbzfynfuwbof;\Users\*\Dropbox\.dropbox.cache;\Dropbox\.dropbox.cache;\.dropbox.cache;/tmp;/var/tmp;/var/cache;/mnt;/media;/data/NFS;/data/SMB;/data/SMB/NAS;/home/*/.local/share/gvfs-metadata;/home/*/.local/share/nautilus/tags;/home/*/.cache;/home/*/.thumbnails;/home/*/Mountpoints;/home/*/.config/borg/security/*/nonce;/run;/run/user;/run/user/1000;/run/user/1000/doc;/proc;/sys;/dev;/.cache;/.cd;/.dbus;*.tmp;*.temp;*.swp;*.swo;*~;~*;*.cache;ActivitiesCache.db;ActivitiesCache.db-shm;ActivitiesCache.db-wal;NTUSER.DAT*;placeholder*;placeholder.*;*tQzIoSVSgWL3ogzQoDpk*;*qebcobkqbgpbzfynfuwbof*;registryFileStorage_userB.cfg;webDavConfig.*;thumbs.db;ehthumbs.db;/*sync.ffs*;*/datareporting/glean/*;*/snap/*;*CIFS*;*/data/SMB/*;*/data/NFS/*;*/data/SMB/NAS/*;/sys/*;/proc/*;/dev/*;/run/*;/snap/*;/data/SMB/*;/mnt/*;/media/*;/tmp/*;*.vhdz;*.bitmap

I hope the Syntax is correct, i found many Variants of “this is the correct Syntax”.

Many Thanks!

Many Greetings

Revan335

Exclusions must use two (2) backslashes to indicate a path(directory) separator.

\\Users\\*\\Appdata\\whatever

The vertical bar(pipe symbol “|”) is only allowed in drive specifications alternative name (as in I want to refer to C: as PRIME

Would be specified as

C:|PRIME

Also the pipe symbol is used as the separator between virtual sub-client names. (NOTE virtual sub clients don’t work with ZFS)

Your error message APPARENTLY refers to drive C but without a colon after it? Or do you have a folder truly called C?

The errors you are getting - can’t open or find file is (I believe) because the format of the file name is invalid.

Try correcting your exclusions list and see if that helps.

Also, every now and then, doze 10 gets it’s shadow volumes confused and they need to be completely reset. But, try the exclusions first and if you get any mention of shadow or what appears to be infinitely recursive path names - then reset shadow.

Mercy!
Where do you find this Informations?

C/Documents and Settings/Test/AppData/Local/Google/Chrome/User Data/Default/Account Web Data"

For example was the Exclusions for the above Log Entry: *\\AppData\\Local\\Google\\Chrome\\* ?

You are most welcome.

I was a sysadmin for over 40 years. I read and re-read manuals until I could (almost) recall pages visually. So, I read and re-read the urbackup manual and (of course) learn from my mistakes.

I would also add……since we are using a web interface to “talk” to the server - we must consider that MAYBE the web interface will not like certain character sequences. The backslash on its own - is one example. I think that the SPACE character can also be a problem. So, for documents and settings - I advise to try enclosing them in quotes.

\\Myuser\\“Documents and Settings”\\thing

Perhaps this is unnecessary? But, it cannot hurt.

Good luck.

But why is for example \*\AppData\Local\Google\Chrome\User Data\Default or *\AppData\Local\Google\Chrome\User Data\Default not working for Documents and Settings or Dokumente und Einstellungen?

The * is for everything before like C:\Users\Test\AppData, C:\Documents and Settings\Test\AppData

And why \ and not \ ? I don’t find only \ in the Exclusion Doc from UrBackup or in other Examples.

You are right - I am wrong. I have just reviewed my exclusions for a windows client - via the web ui and only single backslashes are used.

Re-reading your example above - I assume you mean “all drives”? However, you did not place an asterisk PRIOR to your first backslash. Therefore (I think) that the system will assume a full path begining with backslash. No such path exists. Whereas *\*\AppData…… will match any and all drives because of the first asterisk.
Your second example would be taken as “Any drive”\AppData. But, that is incorrect path because “Users” is above AppData and below Any drive.

It should also be noted that the web UI will use forward slashes quite happily and “translate” as appropriate for the client operating system. Also, I believe that Windows powershell now recognises forward slash as a pathname seperator.

Last - inverted commas (quotes) SHOULD NOT be used as the Web UI will place them literally within a specification. I apologise for my earlier wrong advise. I should have referenced the manual.
David