On one Windows 7 x64 client I’m getting this error: Errorcode: BASE_DIR_LOST (7)
13.08.15 12:20 ERROR Error getting complete file “jB1ChNghQsNWhBf7PY0V|–/hiberfil.sys” from IT-Alex. Errorcode: BASE_DIR_LOST (7)
13.08.15 12:20 ERROR Client IT-Alex went offline.
13.08.15 12:20 INFO Waiting for file transfers…
13.08.15 12:20 DEBUG Created new database connection for urbackup/backup_server.db
13.08.15 12:20 INFO Writing new file list…
13.08.15 12:20 INFO Waiting for file hashing and copying threads…
13.08.15 12:20 DEBUG Setting cachesize to 40960
13.08.15 12:20 DEBUG Created new database connection for urbackup/backup_server.db
13.08.15 12:20 DEBUG Setting cachesize to 40960
13.08.15 12:20 INFO server_hash Thread finished - normal
13.08.15 12:20 INFO Time taken for backing up client IT-Alex: 2m 33s
13.08.15 12:20 ERROR Backup failed
I have re-installed the UrBackup client on the machine after waiting for 30 mins. between uninstall and install. I removed the client from the web interface table. then reinstalled the client, still I get the same error only on this machine.
I have looked in event viewer and no VSS errors. there are 2 partitions (C: and D:) and both have large free space available. the system protection was OFF for all drives except a Volume{string} and that had a folder icon next to it and was probably created by the OEM pre-installed junk that came with the PC. I turned the System Protection ON for the C: drive, but the full or incremental backup fails for folders both from C: and D: on this machine.
I’m not sure what goes wrong, but image backups seem to work. Only the full/incremental ones report this error over and over again.
Any help would be appreciated.
Thanks