Error starting file metadata download thread

[ttrammell]

Take a look at this for making debug log files.

@uroni

Log files

The server log file is per default located at C:\Program files\UrBackupServer\urbackup.log. Change warn to debug in C:\Program files\UrBackupServer\args.txt to create a debug log file. Debug log files are preferred. The log file on Linux/FreeBSD is located per default at /var/log/urbackup.log. The log level is an argument to the server program (urbackupsrv run -v debug) or can be configured via /etc/default/urbackupsrv or /etc/sysconfig/urbackupsrv.

The client log file is per default located at C:\Program Files\UrBackup\debug.log on Windows. Run C:\Program Files\UrBackup\enable_debug_logging.bat as admin to enable debug logging. On Linux/FreeBSD the client log file is located at /var/log/urbackupclient.log. To enable debug logging run the backend with urbackupclientbackend -v debug or it can be configured via /etc/default/urbackupclient or /etc/sysconfig/urbackupclient.

Attach the log files to your new post or send them to bugreports@urbackup.org, because they may contain data which should not be public.

Some people have this issue with metadata before; uroni has found this to be one of the better temporary fixes:

@uroni

Only known issue is name collisions with DOS 8.3 names on Windows.

If you want to try that, these are the usual commands for it:

@ttrammell

fsutil 8dot3name set F: 1 (disable on selected volume)

or

fsutil 8dot3name set 1 (disable all)

#You’ll need to tweak this for your setup. fsutil /? will help you with that.