Error Restore Windows Compnents

Hello,

i have Urbackupserver 2.1.19 on Ubuntu 16.04 Server.
2 x Windows Server Backupclients with 1 x SQL Server 2014.
1 x Synology NAS for Backupfiles, mountet via smb on Backupserver.

If I click on Components Restore in the Windows server I get a error message:
Fehler beim Abrufen der Windows-Komponentenkonfiguration: Unbekannter Zugriffsfehler

Debug-Log:
2017-02-27 13:25:20: Channel message: GET FILE LIST TOKENS path=windows_components_config&with_id_offset=false&tokens0=QOjo5nLWAY7NWXT6iqkenCMCQjUpnmYeJONbdg7nvPJHIjQVjeRYvG94cf+UdtkvGWZ2owJaH+nWTJ5WM gQU7A–&token_data=5raK4zfRLserDPTInQtEWJDilBnt7B5O5/9/ngZNSvCK+FRWvsbkUIMEGQpzXxhl5ANY0MCoJP6FIEoWKQhwhNwg+z1C3HRmu3xTrhR47rOzD7Yfe33epONUZUFuaNVuPXvYpATRPz1lZHpmRAcXFBjN79wQEmRdKZ4HCRL2GVNoAeWa8g/Ll Tbxxpa2qyWWoHZbYKxGvKR3VAogH7y/O9IYW0KPM2abhT3TMbwYzsj5KXGyk326rzn/ytVUkBGtFQTYcNu46GBn/8eRdO1jy6Hii0h1hiU5Ph5TS21cQs4KPFQs2jo8QsVd+mpR/DIzP5RNAV21WjvPmcVEAG/bZc8NXCUFVCK8DjajOJn0YqOsrWRIAUpNl9Svbd/re Eond7Fx6OAMBBrilqwCK9SPouwTvHqxqeBsNKbUsq+uwYVmYFAK6UyCqfw733xidkYpUpXH0lmFpfV1RUMSFSxgrxm7/DWLA7HLeSH9Gui7d/3PLgVHaPjG6zsGSpPa76Mnqc8U+qtAx1tHbhar7bcnJ3BVFB92xeHHvQcizAoaprCINz2tVKKvzHB2f0SFqNnLqLMTi PJTgOt1ufUCtUr0fZ9IIUoR4Lj7cdg7MfhfI0smmrlDx6apmmfHpjsOLDgxeoiCXhe6qQsfsVJKUAhRw5zI/0v+LluuXn6Fj2REweTm41mM1+wmCnYrKnCzHHrQoudldS9mTAJSCCiVKkvuWCyLgqTD1s4T8W5SovN/qn4kKdR67mVthx7QiJKcfeREq+51zsK9MaIpn yqoOM9HF0OcBthTKHAz1663qmjvLegz/j67o7RPaxbxdZHL0ikOoamPyyw2/u9QyiL2WMGnFihfpoi1JpamItGSI/x/Dfbi2MzetrKqG6ib4Yn96SXjN5z24VYIsaDpx0/E+PI5BSAi0fI1OqnGC2tVEIE7Y2uYVUKy34QWxPYqwzgPCLB2+Y/voN0kSKFQ9LdvXIjdz 0djSkpRZvMnvChWSOQEtf97lUojJPnz/BRJs212s6TV/gYYTIpeyGJUj7fIQNPq85cbBsISDd/AAXej4yzcrbtof8dYjoJJJmBr3hv0IZA4LaBEmpr0HnWRBPGhjN5RvXOd6oD5FFv1Es33K6nsR8/2YHLbYSBcMpva/+oiKEWiG7KE/DYYGCnj5pnCpBMAjzWjMwQQl 15TPB7Tri6VZCjh0Z6krqVR1/UQPc4QJ31YMevemzRtpKe3gha2Tu+SoGsyH84rAAL/5pDK6h1wobKrnmY9G+KpMfnQEyWe8+dNEOWJkrZJ89QK2X3pyJSlAnsY5JqzuDLOYt1qllGBEPFK1XN958LlwkEIKZqxuXQFTXEEcn5/BmJ7S0r5UDDafDLB4O1ZPD+aqMfbQ MAumg–&clientname=MITS002
2017-02-27 13:25:20: Channel message: DOWNLOAD FILES TOKENS path=windows_components_config&backupid=1&with_id_offset=false&restore_token=49f6f690c6c1f8389f8ab063b4fdcd5c&process_id=8&clean_other=0&ign ore_other_fs=1&follow_symlinks=0&restore_flags=0&map_path_source0=C:\windows_components_config&map_path_target0=C:\Users\ADMINI~1.MAI\AppData\Local\Temp\urb_win_comps_1488201919289_3790937114&tokens0= g9I3wJ7wP5l3QX0wTP2OdTHZJ+4GD84q1er2xbB1xE6/ElNHrNRckeLwHExnvGemCfJXvFAMplSQUR8r7k3a6w–&token_data=0Q5XkTwqGAmRwUXgAt8vlAyRgg6HWt5zVg8fA1knTcWVofx7f+EK+6NneaO/W6jBEE3H15jsPNGtHlE2fe16h+5ErS9o3pI5gNSm Bu23+xMu/8MClRPc8jSXYO5WMc6W8TZ8XSehexTth4ci+z9D7Gjg7WXGOeyH4iXNdqU5nP674ctwP2cA1cegvkkf7Pu7x5Ivn/HilBnh/vl3qbVrmiUvOpxMi8oXd1rjH6g35lrpVJop5w3Xi12Gf9m/+jHl+35jzpVxV2mCvrqFLj5jUSztERHlJ9hXWEYmU1ffBEuU 19Eo1l31FwH6Nn83zXlXo6twBi4m7fQKSJnr4UQUEUY9TB+6mrVF32LHnpW6QobJrpMslys6JZBfRmSVGdwLAnWkNJ+wleP8yvIwg4IFDvd7Qx19vUPhBVh7i62G3Ak5eufDRp7C21xf5LEUkPW3dnYFw7CVp+stuAd7eTM852RN7jFqTt87Dr9flUzn8AFosC1r/vVD f3iLqhFuSaYczgdVENO0IuqXVRfaO/xHBtWJHzBbh9dMJDXvo1X9XaOTmcrZRBOXc6Jn0+YKfQdzhR7bKxyFYKGwP3+HX4gsbr7ATlAdwslHW714mfBlex0//4QOh990E5VaHtxNWrtLOkoXzvw4r70L36baYKt54v6iS7kegc/uHVd5d8oLrO7wpkfFDqIRtwfX4rFo DrpByYIfkiY1nW0M1IiBNrV2JKzzxV3h08BTW3EB6WRdVyy5w7IdH6TZkC2rUgQoh/thcoladrzsr2Jvc4UNsilOvDfoTOM3ATPJ6oMOW2SbTcDdVwqubq+jwqFoWF/p0bXSPJ7i5sWZl2YcZ7FDGNIHfF03yCvmKBqWikgd24hEeLkZ9lGeMzVypuG6p4zmZi03byM2 rN//KIJZUql8Jcx8fz4QINNgbRleUDLdbC8SKSBJqx/CNtmtWG6TeaxG4L+CM6FIsa/rN428/TszMaPy+J5uEtslp2q7MBPImV9e8c/H9rQVuzVfN2R2kJsMCr5z8hnZGqIOnNf2VRS9CGNJTAQ8i2dC/Al0Hfinr9G+0Jezaj508YqAh2hAVRQx02IIrpXJlQ4MBQ/k +KYHc3cPGFpJ9NGnWvwVaTGHd96MCn4LrSj8k79EaGOnRmpQjFnSSh+1MGvDFmJbcDfqpxKPj8tu3mtnqclzKndbJzsFBUJYqKYCla0FoFYV5tZteSA6Bc1O349fXwJCCrHA7lW590DO7z7h2NoI6KkEHQfzdwrpzRIVZqjJIBsve5tLLViw7yCepjFLpYwQZS1r0j2M +5mlTTYW8LK33MtkfH1uEjA59EFCAPiTqHoKPcFRluK9N8WjLHgvr1Y/lp84e12rplkE785eSQfxrO6DUF2opi+F3AY3zjgqhRBdH/Rg14i2rFu/AUqtsfshMxFYehAI8RfDnjed84mT1BePS/aIMEEZMuLA5t5wNiqhg24xE6IjIAKXmMJVWxEeGI3BEpdPeUAIyY2v R1SmYl7HDM4qX/K4xFfjGbVi2e0Z0gmgKCXen0V2VT8sxJ3S7wDGSQLa+TDcQhfnupYcyUD0C/StyeyKLPyTpjiNlJszBlPo2Vh/GvXgYd2vd0WOsJolo1BRa4SaXhLHrPu58NiP3X7gjzIZuXfjnv0fKrE+N84qqq2wtaseS+vjoE2y+bEkJlUk1SaxwRuxy6L0sq/M uX6oPHV6ek4E0RaYJcWte/aSnbrxVGQJYFxeESsTgGB30WNzaLT4PM9oL4wQKyfkzK7fH5SiTPMt9Qvt1Lqj7GISh15pfL3KvQqIGTe/UHLKtARBjmfUMc1qpd7oYVTMORl96QmV+NnYYLl2Cq1WZIW+rJ0zePUYJM287fKAcYcFcTKbUrkW6taMAruK9MtkZrlwhGYk HzIWjk7bn8g1DImVEu/YPDUujSAhOSlOF2Z6oiGkotcRVjq0/mIjT/E5CyQbbZYWPotrJY/dddLMDpUqC58AmmC49yUrAQqw6aKm4v5+e7esLCPXCU62Vsr8C4q6Nw8Suteh2fyNVNKl7GRuVRwwIcTOOzj3/Ai0gTlWqIx4RY4izbx8NzoditddboX56jv4cKh59Mb1 mCqMrVJPLNmPMGOxxDptmq9w/ysRCAr9UsEaVnzVJRsx4ku8fcoyvT5mdcBxxaQuXjXyFi3zNTxT2wo+5oVLDehALX0284JaOXM8wUNO6ZCuzCBTYb6uHAYdUP+b2IGQZZ2FTxoM5SVuuloNOwMCmaw8sx9vgwpWo3WJStGrssYyyUUcnx75IBP58lD3IHV+VjLD5zC3 4zDqDRQ2l2Ya97O5/6SPcNiJK9+S2U21txQGEbUF3ZIJpo3iDz5a9JQ0Qelgc1nDdsqmLk+qBDgkIZVXes985VoJ80ukDXpRIDpZ6e+du+pljEGVDLB+saOxQOU6vt0I2t8jSXq0GneHI2wYVY1YsrxZ2I+PXLgm3hjIlPT0EDBdnvSYRERDf4pTj0OxEEnyvD2xTj2n q1BCfERyaqmRcS2lK0NdnSxfUzMoDD7e9rRfXUiWjMfVucOSGvUyxfzV2dMQLhTtcFY/XFfLGPeGaXqTlCqO26H8SuXc2z45T4sFtaysRrfxcs9D4SHE7hIECss5eLgTZ5GJwbVr9g8VmcSuzPxtcurTqgj9TJoPCLThCc1gUiQzM0pP0OruH2pecPZvIhTvROf5Fs7x LO1alGewk/PRNUOJ3ScGrd5LnaQtbA–&clientname=MITS002
2017-02-27 13:25:20: Starting restore of path “windows_components_config/”…
2017-02-27 13:25:20: msg=RESTOREWpDw6BYXlHLsYwTWsM4Ff4dkF 49f6f690c6c1f8389f8ab063b4fdcd5c
2017-02-27 13:25:20: Channel message: LOG 6-0-Starting restore…
2017-02-27 13:25:20: Starting restore…
2017-02-27 13:25:20: Channel message: RESTORE PERCENT pc=-1&status_id=3&id=1&details=&detail_pc=-1&total_bytes=-1&done_bytes=0&speed_bpms=0
2017-02-27 13:25:20: Channel message: FILESERV
2017-02-27 13:25:20: Channel message: LOG 6-0-Loading file list…
2017-02-27 13:25:20: Loading file list…
2017-02-27 13:25:20: FileSrv: Received data…
2017-02-27 13:25:20: FileSrv: Received a Packet.
2017-02-27 13:25:20: FileSrv: Sending file (normal) clientdl_filelist metadata_id=0
2017-02-27 13:25:20: FileSrv: Mapped name: /tmp/cps.ckjSPn
2017-02-27 13:25:20: FileSrv: Received data…
2017-02-27 13:25:20: FileSrv: Received a Packet.
2017-02-27 13:25:20: Received flush.
2017-02-27 13:25:20: Channel message: LOG 6-0-Calculating download size…
2017-02-27 13:25:20: Calculating download size…
2017-02-27 13:25:20: Channel message: FILESERV
2017-02-27 13:25:21: FileSrv: Received data…
2017-02-27 13:25:21: FileSrv: Received a Packet.
2017-02-27 13:25:21: FileSrv: Sending script output (normal) urbackup/FILE_METADATA|WpDw6BYXlHLsYwTWsM4Ff4dkF metadata_id=0
2017-02-27 13:25:21: FileSrv: Mapped name: /tmp/mkmergsdfklrzrehmklregmfdkgfdgwretkl▒df/FILE_METADATA|WpDw6BYXlHLsYwTWsM4Ff4dkF
2017-02-27 13:25:21: Channel message: LOG 6-0-Downloading necessary file data…
2017-02-27 13:25:21: Downloading necessary file data…
2017-02-27 13:25:21: Channel message: RESTORE PERCENT pc=0&status_id=3&id=1&details=&detail_pc=-1&total_bytes=36094&done_bytes=0&speed_bpms=0
2017-02-27 13:25:21: Channel message: FILESERV
2017-02-27 13:25:21: FileSrv: Received data…
2017-02-27 13:25:21: FileSrv: Received a Packet.
2017-02-27 13:25:21: FileSrv: Sending file (normal) clientdl0/backupcom.xml metadata_id=1
2017-02-27 13:25:21: FileSrv: Mapped name: /mnt/BACKUP/MITS002/170227-1157/windows_components_config/backupcom.xml
2017-02-27 13:25:21: FileSrv: Info: Couldn’t open file
2017-02-27 13:25:21: FileSrv: Received data…
2017-02-27 13:25:21: FileSrv: Received a Packet.
2017-02-27 13:25:21: FileSrv: Sending file (normal) clientdl0/info.json metadata_id=2
2017-02-27 13:25:21: FileSrv: Mapped name: /mnt/BACKUP/MITS002/170227-1157/windows_components_config/info.json
2017-02-27 13:25:21: FileSrv: Info: Couldn’t open file
2017-02-27 13:25:21: FileSrv: Received a Packet.
2017-02-27 13:25:21: FileSrv: Sending file (normal) clientdl0/{A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A}.xml metadata_id=3
2017-02-27 13:25:21: FileSrv: Mapped name: /mnt/BACKUP/MITS002/170227-1157/windows_components_config/{A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A}.xml
2017-02-27 13:25:21: FileSrv: Info: Couldn’t open file
2017-02-27 13:25:21: FileSrv: Received a Packet.
2017-02-27 13:25:21: Received flush.
2017-02-27 13:25:21: Channel message: LOG 6-2-Error while downloading files during restore
2017-02-27 13:25:21: ERROR: Error while downloading files during restore
2017-02-27 13:25:21: Channel message: LOG 6-0-Restore failed.
2017-02-27 13:25:21: Restore failed.
2017-02-27 13:25:21: FileSrv: Recv Error in RecvMessage
2017-02-27 13:26:06: Selected no components to backup

The data is all in the backup directory
sorry for my bad English.

Thanks.
Tobias

I might be completely wrong here, but I had a similar error.

The reason why it showed that was because I had NOT initiated a Windows Component Backup.

On Windows 10 > Right click UrBackup Icon in task tray (bottom right corner) > Click “Configure Components to Backup” > Click “Yes” on UAC (if enabled) > Select Windows Components to backup > Click “Ok”

I then ran a incremental file backup.

Then I tried to restore and it showed components that I had backed up without any error.

regards,
Steve
TechCare

I have the same error message:

Error retrieving Windows component configuration: Unknown access error

UAC is turned off on this server, running SQL 2014. The service is running as SYSTEM and SYSTEM is given sysadmin rights in SQL.

Changing the SQL VSS Writer service to use local admin instead of SYSTEM and running a full file backup solved this error for me