ERROR: Preparing change block tracking reset for volume d: failed

client
1

Hi, we started to testing Urbackup few days ago with UrBackup server on FreeNas Jail and clients on Windows 10. We are only using File backups, not image backups.
First thing that I’ve done was backup one of my computers with 1.2 TB of data. Everything went well and so today I tried to backup another PC with little over 70 GB.
Backup started OK but after 50 GB it showed “Completed with issues”, I tried to run another incremental backup but same error appeared again.

Error is:

Preparing change block tracking reset for volume d: failed: Požadavek není podporován. (code: 50)

Last part (in Czech) would be translated to English something like “Request not supported”.

Log is:

07.09.17 17:37 DEBUG vops10 Starting incremental backup…
07.09.17 17:37 INFO vops10: Calculating file tree differences…
07.09.17 17:37 INFO vops10: Calculating tree difference size…
07.09.17 17:37 INFO vops10: Linking unchanged and loading new files…
07.09.17 17:37 INFO Waiting for file transfers…
07.09.17 17:37 INFO Waiting for file hashing and copying threads…
07.09.17 17:37 INFO Saving file metadata…
07.09.17 17:37 INFO Writing new file list…
07.09.17 17:37 INFO All metadata was present
07.09.17 17:37 DEBUG Syncing file system…
07.09.17 17:37 DEBUG Creating symbolic links. -1
07.09.17 17:37 DEBUG Creating symbolic links. -2
07.09.17 17:37 DEBUG Symbolic links created.
07.09.17 17:37 INFO Transferred 929.634 KB - Average speed: 3.41198 MBit/s
07.09.17 17:37 DEBUG Script does not exist urbackup/post_incr_filebackup
07.09.17 17:38 INFO Time taken for backing up client vops10: 50s
07.09.17 17:38 INFO Backup completed with issues

I thought that CBT (change block tracking) is paid feature, not included in normal version, so can someone please tell me what could be the problem?

Client: 2.1.16
Server: 2.1.19

All data that are backed up on this client are on HDD with letter D:

2

So far as I understand it CBT is only implemented / working for image backups at present, unless @uroni wishes to contradict me I suspect you’re SOL getting it active for file backups…

That said, it may speed up incremental images to the extent they’re a viable alternative, or even superior.

3

Can you have a look at the log in the “Logs” section. Sometimes the live log skips log messages

4

Sorry if I stepped on any toes… I’m kinda new with UrBackup…

5

Informace = Information
Chyby = Errors

Informace
07.09.17 17:37
Starting unscheduled incremental file backup…
Informace
07.09.17 17:37
Selected no components to backup
Chyby
07.09.17 17:37
Preparing change block tracking reset for volume d: failed: Požadavek není podporován. (code: 50)
Informace
07.09.17 17:37
Scanning for changed hard links on volume of "D:"…
Informace
07.09.17 17:37
Indexing of “xxx” done. 921 filesystem lookups 0 db lookups and 0 db updates
Informace
07.09.17 17:37
Indexing of “_Firmy, nabídky, výrobky” done. 664 filesystem lookups 0 db lookups and 0 db updates
Informace
07.09.17 17:37
Indexing of “ISO Postupy pracovní” done. 2 filesystem lookups 0 db lookups and 0 db updates
Informace
07.09.17 17:37
Indexing of “Výkresy dle skupin, pouze dwg, pdf a cdr” done. 202 filesystem lookups 0 db lookups and 0 db updates
Informace
07.09.17 17:37
vops10: Loading file list…
Informace
07.09.17 17:37
vops10: Calculating file tree differences…
Informace
07.09.17 17:37
vops10: Calculating tree difference size…
Informace
07.09.17 17:37
vops10: Linking unchanged and loading new files…
Informace
07.09.17 17:37
Waiting for file transfers…
Informace
07.09.17 17:37
Waiting for file hashing and copying threads…
Informace
07.09.17 17:37
Saving file metadata…
Informace
07.09.17 17:37
Writing new file list…
Informace
07.09.17 17:37
All metadata was present
Informace
07.09.17 17:37
Transferred 929.634 KB - Average speed: 3.41198 MBit/s
Informace
07.09.17 17:38
Time taken for backing up client vops10: 50s
Informace
07.09.17 17:38
Backup completed with issues

6

Thanks. Some disk driver or something must be returning an unexpected error code. This can be ignored.

7

Thank you. But In windows when I select Files and look at their size it shows 71 GB. Backup only shows 46 GB. So I know there is compression but can i somehow check if all files are there instead of manually comparing the two.
I’m asking because other PC with 1.25 TB of data is showing up pretty much the same size as in Windows.
I guess what I’m really asking is: Is there any chance of non backed up data which would not be include as error/warning in log?