Dear,
Since 13-dec the urbackup client is not working anymore.
I should have a running incremental backup to an internet server that was running fine since a few weeks
The status windows sais that the client is connected to the internet server but on the server web interface, the client hasn’t be seen since 13-dec.
After a few minutes that the client sais that he is connected to the internet server a error windows pop-up : “There was an error. Currently nothing can be backed up.”
How can i get more information to troubleshout this error ?
The server is working fine with an other client (same local network), i disable the firewall on the client. The urbackup client was reinstalled.
See below the Urbackup server general log:
19.12.14 13:41 DEBUG Establish timeout: Deleting internet client “Pc-John”
19.12.14 13:45 DEBUG Copying 0 files from tmp table…
19.12.14 13:45 DEBUG done.
19.12.14 13:47 DEBUG Establish timeout: Deleting internet client “Pc-John”
19.12.14 13:48 DEBUG Created new database connection for urbackup/backup_server.db
19.12.14 13:50 DEBUG Created new database connection for urbackup/backup_server.db
19.12.14 13:50 DEBUG Copying 0 files from tmp table…
19.12.14 13:50 DEBUG done.
19.12.14 13:53 DEBUG Establish timeout: Deleting internet client “Pc-John”
19.12.14 13:55 DEBUG Copying 0 files from tmp table…
19.12.14 13:55 DEBUG done.
19.12.14 13:59 DEBUG Establish timeout: Deleting internet client “Pc-John”
19.12.14 14:00 DEBUG Copying 0 files from tmp table…
19.12.14 14:00 DEBUG done.
The Urbackup server for the client log is empty since the last running backup.
13.12.14 18:54 DEBUG GT: File “Mamy20-30.jpg” not found via hash. Loading file…
13.12.14 18:54 DEBUG GT: File “Mamy9-13.jpg” not found via hash. Loading file…
13.12.14 18:54 DEBUG GT: File “tirage.txt” not found via hash. Loading file…
13.12.14 18:54 INFO Waiting for file transfers…
13.12.14 18:54 INFO Writing new file list…
13.12.14 18:54 INFO Copying readded file entries from temporary table…
13.12.14 18:54 INFO Number of copyied file entries from last backup is 29579
13.12.14 18:54 DEBUG Copying to final file entry table, because the backup failed…
13.12.14 18:54 DEBUG Done copying readded file entries from temporary table.
13.12.14 18:54 INFO Waiting for file hashing and copying threads…
13.12.14 18:54 DEBUG Client disconnected while backing up. Copying partial file…
13.12.14 18:54 DEBUG Script does not exist urbackup/post_incr_filebackup
13.12.14 18:54 INFO Time taken for backing up client Pc-John: 7h 11m 51s
13.12.14 18:54 ERROR Backup failed
13.12.14 18:54 WARNING Exponential backoff: Waiting at least 40m before next file backup
This is the logs entries that i have in windows :
2014-12-05 15:24:52: WARNING: Parent directory not found in MFT. Was probably deleted.
2014-12-05 15:24:52: WARNING: Parent of file with FRN 13510798882255182 (Name “System.dll”) with FRN 32088147345154423 not found. Searching via MFT as fallback.
2014-12-05 15:24:52: WARNING: Parent directory not found in MFT. Was probably deleted.
2014-12-05 15:44:13: WARNING: Info not found at ‘j:’ - reindexing
2014-12-06 13:44:12: WARNING: Restarting shadow copy of J:\ because it was started by this server
2014-12-07 11:57:23: WARNING: Restarting shadow copy of J:\ because it was started by this server
2014-12-07 12:52:56: WARNING: FileSrv: Could not find share “uJFxyVm3Hocm4iR8EnU3|Mes photos”
2014-12-08 06:58:46: WARNING: Restarting shadow copy of J:\ because it was started by this server
2014-12-08 13:46:46: WARNING: Restarting shadow copy of J:\ because it was started by this server
2014-12-10 05:11:28: WARNING: Restarting shadow copy of J:\ because it was started by this server
2014-12-11 11:04:45: WARNING: Restarting shadow copy of J:\ because it was started by this server
2014-12-11 11:18:52: WARNING: FileSrv: Could not find share “uJFxyVm3Hocm4iR8EnU3|Mes photos”
2014-12-12 07:12:54: WARNING: Restarting shadow copy of J:\ because it was started by this server
2014-12-19 10:53:14: WARNING: Upgrading…
What can i do to solve this issue?
thank you for your help.
regards
Jonathan