Deleting image backup failed because urbackup_snapshot_helper is missing on Windows Server

When deleting a raw-image either from WebGUI or cleanup.bat an error gets thrown about missing urbackup_snapshot_helper. Where is urbackup_snapshot_helper supposed to be?


Server: UrBackup 2.4.12 on Windows Server 2019 with ReFS Volume (no deduplication)
Client: 2.4.10-cbt on Windows Server 2016


cleanup.bat log output:
“Cleanup amount ‘’”
2020-05-13 17:49:03: Shutting down all database instances…
2020-05-13 17:49:03: Opening urbackup server database…

2020-05-13 17:49:04: Testing if backup destination can handle subvolumes and snapshots…
Der Befehl “urbackup_snapshot_helper” ist entweder falsch geschrieben oder
konnte nicht gefunden werden.
2020-05-13 17:49:04: Backup destination cannot handle subvolumes and snapshots. Snapshots disabled.
2020-05-13 17:49:04: Cleaning up 10 percent
2020-05-13 17:49:04: Cleaning up 4.35937 TB on backup storage
2020-05-13 17:49:04: Database cache size is 1000 MB
2020-05-13 17:49:04: Starting cleanup…
2020-05-13 17:49:04: Freeing database connections…
2020-05-13 17:49:04: SQLite: recovered 5640 frames from WAL file C:\Program Files\UrBackupServer\urbackup\backup_server.db-wal code: 283
2020-05-13 17:49:04: SQLite: recovered 22 frames from WAL file C:\Program Files\UrBackupServer\urbackup\backup_server_settings.db-wal code: 283
2020-05-13 17:49:05: SQLite: recovered 116903 frames from WAL file C:\Program Files\UrBackupServer\urbackup\backup_server_files.db-wal code: 283
2020-05-13 17:49:05: Space to free: 4.35937 TB
2020-05-13 17:49:05: Deleting image file “D:\Backup\srv1[N]\200511-1420_Image_N\Image_N_200511-1420.raw” because it was manually set to be deleted…
2020-05-13 17:49:05: Deleting image backup ( id=3, path=D:\Backup\srv1[N]\200511-1420_Image_N\Image_N_200511-1420.raw ) …
Der Befehl “urbackup_snapshot_helper” ist entweder falsch geschrieben oder
konnte nicht gefunden werden.
2020-05-13 17:49:05: Deleting image backup failed.
2020-05-13 17:49:05: WARNING: Deleting image “D:\Backup\srv1[N]\200511-1420_Image_N\Image_N_200511-1420.raw” (manually set to be deleted) failed.
2020-05-13 17:49:05: Deleting image file “D:\Backup\srv1[N]\200510-1210_Image_N\Image_N_200510-1210.raw” because it was manually set to be deleted…
2020-05-13 17:49:05: Deleting image backup ( id=2, path=D:\Backup\srv1[N]\200510-1210_Image_N\Image_N_200510-1210.raw ) …
Der Befehl “urbackup_snapshot_helper” ist entweder falsch geschrieben oder
konnte nicht gefunden werden.
2020-05-13 17:49:05: Deleting image backup failed.
2020-05-13 17:49:05: WARNING: Deleting image “D:\Backup\srv1[N]\200510-1210_Image_N\Image_N_200510-1210.raw” (manually set to be deleted) failed.
2020-05-13 17:49:05: Deleting image file “D:\Backup\srv1[N]\200506-1023_Image_N\Image_N_200506-1023.raw” because it was manually set to be deleted…
2020-05-13 17:49:05: Deleting image backup ( id=1, path=D:\Backup\srv1[N]\200506-1023_Image_N\Image_N_200506-1023.raw ) …
Der Befehl “urbackup_snapshot_helper” ist entweder falsch geschrieben oder
konnte nicht gefunden werden.
2020-05-13 17:49:05: Deleting image backup failed.
2020-05-13 17:49:05: WARNING: Deleting image “D:\Backup\srv1[N]\200506-1023_Image_N\Image_N_200506-1023.raw” (manually set to be deleted) failed.
2020-05-13 17:49:05: Enough free space now.
2020-05-13 17:49:05: Enough free space now.
2020-05-13 17:49:05: Deleting image file “D:\Backup\srv1[N]\200511-1420_Image_N\Image_N_200511-1420.raw” because it was manually set to be deleted…
2020-05-13 17:49:05: Deleting image backup ( id=3, path=D:\Backup\srv1[N]\200511-1420_Image_N\Image_N_200511-1420.raw ) …
Der Befehl “urbackup_snapshot_helper” ist entweder falsch geschrieben oder
konnte nicht gefunden werden.
2020-05-13 17:49:05: Deleting image backup failed.
2020-05-13 17:49:05: WARNING: Deleting image “D:\Backup\srv1[N]\200511-1420_Image_N\Image_N_200511-1420.raw” (manually set to be deleted) failed.
2020-05-13 17:49:05: Deleting image file “D:\Backup\srv1[N]\200510-1210_Image_N\Image_N_200510-1210.raw” because it was manually set to be deleted…
2020-05-13 17:49:05: Deleting image backup ( id=2, path=D:\Backup\srv1[N]\200510-1210_Image_N\Image_N_200510-1210.raw ) …
Der Befehl “urbackup_snapshot_helper” ist entweder falsch geschrieben oder
konnte nicht gefunden werden.
2020-05-13 17:49:05: Deleting image backup failed.
2020-05-13 17:49:05: WARNING: Deleting image “D:\Backup\srv1[N]\200510-1210_Image_N\Image_N_200510-1210.raw” (manually set to be deleted) failed.
2020-05-13 17:49:05: Deleting image file “D:\Backup\srv1[N]\200506-1023_Image_N\Image_N_200506-1023.raw” because it was manually set to be deleted…
2020-05-13 17:49:05: Deleting image backup ( id=1, path=D:\Backup\srv1[N]\200506-1023_Image_N\Image_N_200506-1023.raw ) …
Der Befehl “urbackup_snapshot_helper” ist entweder falsch geschrieben oder
konnte nicht gefunden werden.
2020-05-13 17:49:05: Deleting image backup failed.

Thanks for the heads up! This should fix it:

Thanks for your quick response and the fix!