Debug mode works and starts backing up files but not the start command

the server is running on my unraid server and the client in question is running on a Ubuntu 20 server.

my question is when im running the debug command it works and starts syncing files but once I stop the task and run the start command (service urbackupclientbackend start) it won’t work or load just get this back

"capability_bits": 65548,
"finished_processes": [],
"internet_connected": true,
"internet_status": "connected",
"last_backup_time": 0,
"running_processes": [],
"servers": [],
"time_since_last_lan_connection": 5711565254