I am MSP, I work only for bussiness and proffessional services. I have proffessional, enterprise grade backup solutions to offer to some of my clients as First Backup Resource and for Server-Critical Disaster Recovery with enterprise support behind. All of these solutions are implemented as payment services by big software enterprises like Solarwinds or Acronis and others. This is how I think it must be if you want to have any robust and reliable backup system. You need some proffesional support behind these pieces of software. This is what I think.
But, I have a big challenge, and it consist in what I define it as a “Second Backup Resource”, to have backups of a lot of “less-critical” computers, like user desktops and small servers with non-critical functions. I have been looking a lot arround, a long time, for a robust backup solution to use in this cases and finally I found UrBackup as a perfect solution that unifies quality, enterprise grade like use, reliable and robust software to do this mission.
But, after a few weeks using it, I found a big lack, and it is the practically fault of support. I know that there is the forum and people can help ones to others in the most basic problems, but, I think this is insuficient.
I would like to know if it is any consideration to have a commercial support or anything similar in the future of this project. I don´t want to “force” anybody to have to do anything, I just want to know what to expect to plan my future actions with this great piece of software.
I think there are more people interested in this issue, and I would like to have any answer if it is possible.
This isn´t in anyway any criticism.
Many many thanks for the incredible work.