Cliente não consegue finalizar backup....Customer cannot finish backup

Esta aparecendo uma questão que esta me deixando meio de cabelos ao ar, o meu cliente no windows 10 não esta conseguindo terminar de executar o backup, esta dando essa mensagem, Not all folder metadata could be applied. Metadata was inconsistent… espero que alguém possa me ajudar.

There is an issue that is leaving me with my hair in the air, my client in windows 10 is not able to finish running the backup, this message is giving, Not all folder metadata could be applied. Metadata was inconsistent…hope someone can help me.