"Client went offline!"

Server client is not getting file backup. I can not find the source of this error. The problem continues as of the date of 02/27/18. HTTP Port is also true. It is 55415.

Client UrBackup version: 2.1.16
Server UrBackup version: 2.2.11
OS: Windows Server 2016


Removing snapshot on “IOMDC” for path “C” failed: FAILED

Client IOMDC went offline.

Backup failed

And logs info for the last file backup =

Starting unscheduled full file backup…
Indexing of “C” done. 8558 filesystem lookups 0 db lookups and 0 db updates
IOMDC: Loading file list…
IOMDC: Started loading files…
Waiting for file transfers…
Removing snapshot on “IOMDC” for path “C” failed: FAILED
Writer WIDWriter has failure state VSS_WS_FAILED_AT_BACKUP_COMPLETE with error S_OK
Client IOMDC went offline.
Waiting for file hashing and copying threads…
Waiting for metadata download stream to finish
Writing new file list…
All metadata was present
Transferred 10.9297 GB - Average speed: 199.362 MBit/s
Time taken for backing up client IOMDC: 9m 3s
Backup failed

1 Like


did you had a look at the vss ?


Yes I did now! But all writers seems stable.