Client shows up in Client discovery hints but not in Backup status

I am running the server as a TrueNAS app. I have access to the UrBackup server web GUI.

I just tried adding a host on the LAN that has the client software installed and running. When I use “+ Add new client’” it only shows up in Client discovery hints but not in Backup status.

What can I look into, in order to troubleshoot this?

Remove the UrBackup agent from the clients, and remove the clients on the server.

Delete UrBackup folder on the clients (on windows you can find it in Program Files installation folder)

Install the agent on the client using .msi (LINK for win) and wait until the server will discover the client automatically.

Let me know if you solve it.

Thanks very much, MikroT, for that suggestion! It worked:

CailynComp and 192.168.57.187 really are the same computer. I’ll probably remove 192.168.57.187, when CailynComp has completed the image backup.

One essential thing I did was to make sure the containerized UrBackup server exposed its IP interface on the same subnet as the NAS it is running on.