Client path error

Lost 2 char in my path ?? After HarddiskVolumeShadowCopy17 us in userprofile are gone ??

Cannot access path to backup: “\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy17\erprofile%\documents” Errorcode: 3

Client version 2.0.3.4

Some fix ?

Regards Christer / Sweden

I got two ideas:

One: Update UrBackup to 2.0.36

Two: If this is a Windows Server, disable 8dot3