Client goes offline after authentification

client
1

Hello,
I installed Urbackup client to my linux server, but I can’t get client running.

root@server ~ # service urbackupclientbackend status
● urbackupclientbackend.service - UrBackup Client backend
     Loaded: loaded (/lib/systemd/system/urbackupclientbackend.service; enabled; vendor preset: enabled)
     Active: active (running) since Sun 2022-10-30 11:10:44 CET; 1min 58s ago
   Main PID: 2202806 (urbackupclientb)
      Tasks: 10 (limit: 76935)
     Memory: 1.5M
     CGroup: /system.slice/urbackupclientbackend.service
             └─2202806 /usr/local/sbin/urbackupclientbackend --config /etc/default/urbackupclient --no-consoletime

Oct 30 11:10:44 myserver.example urbackupclientbackend[2202806]: FileSrv: Server started up successfully
Oct 30 11:10:44 myserver.example urbackupclientbackend[2202806]: urbackupserver: Server started up successfully!
Oct 30 11:10:44 myserver.example urbackupclientbackend[2202806]: Started UrBackupClient Backend...
Oct 30 11:10:45 myserver.example urbackupclientbackend[2202806]: Looking for old Sessions... 0 sessions
Oct 30 11:10:46 myserver.example urbackupclientbackend[2202806]: Trying to connect to internet server urbackup://myip:55414
Oct 30 11:10:46 myserver.example urbackupclientbackend[2202806]: Successfully connected.
Oct 30 11:10:56 myserver.example urbackupclientbackend[2202806]: Error receiving challenge packet
Oct 30 11:10:56 myserver.example urbackupclientbackend[2202806]: InternetClient: Had an auth error
Oct 30 11:11:06 myserver.example urbackupclientbackend[2202806]: Error receiving challenge packet
Oct 30 11:11:06 myserver.example urbackupclientbackend[2202806]: InternetClient: Had an auth error

I tried to connect to Urbackup server through VPN, but it’s same.

Do you have any ideas how to solve this problem?

Thank you.

2

Hello @NotMe

Could you please provide more information? Server and client version, OS name, OS version, Kernel version?

Have you tried to purge client and reinstall again using pre-configured package?

Thank you and welcome to the board :slight_smile:
K,