Client does not load on Desktop. Win 8 needs Visual studio 2010 SP1

1

I have loaded several PC;s with UrBackup Client successfully but 2 PC;s will not load because Visual Studio runtime 2010 SP1 is not loaded. I have used the link to load manually, also installed the Full Visual Studio 2013 but it still does not load

2

Assuming these are work-related, and that you have images for these computers:

  • Have you tried uninstalling Visual Studio 2013 completely, and reinstalling?
  • Have you tried reinstalling the OS and trying the UrBackup client again? (Assuming you have an image to fall-back to)
  • Sometimes this may fix it, as there is a hidden program you never knew you had to messes with you.
  • Have you tried uninstalling Visual Studio 2013, and trying out Visual Studio 2010?
  • Have you compared the differences between the working clients, and the non-working clients, to see if maybe there is a hardware/software related problem that prevents them from being able to run the UrBackup client?

Microsoft Visual Studio 2010 SP1: https://www.microsoft.com/en-us/download/details.aspx?id=23691
Microsoft Visual Studio 2010 SP1 - Windows 8 Compatibility: https://www.microsoft.com/en-us/download/details.aspx?id=34677

3

Do note that only the Visual Studio Runtime is required not the whole IDE plus Compilers etc. That is a difference of several giga-bytes and hours of installation.
This runtime is used by many programs and therefore a central system component. It is also bundled with both the .exe and .msi installers. If it does not install something is probably wrong with your system installation.

32-bit: https://www.microsoft.com/en-us/download/details.aspx?id=8328
64-bit: https://www.microsoft.com/en-us/download/details.aspx?id=13523

1 Like
4

You are not alone!
I have also seen this issue. So far with only one PC, running Windiws 7.
The problem seems to be that the runtime attempts to install a dependency that subsequently fails, stating that it is not compatible with the OS. Sorry if I’m not being very specific. This was about a week ago.
I still have to fix this. So will report back as soon as I can.

Glenn

5

Try to run the setup as admin! right mouse click “Run as Administrator”

6

Thanks Rile.
I’ll try it this week but doubt it’ll make a difference. When I tried to install the runtime manually, from a command prompt, I could see exactly what was happening. It tried to download an update it needed then said it wasn’t applicable to this machine.

I’ll report back when I can,

7

You are probably using Client 2.0.x, which uses the Visual Studio 2015 runtime (wrong topic).

See here on this topic: http://blog.urbackup.org/245/visual-studio-2015-runtime-and-msi-installer

The EXE installer will try to install this Windows Update for the Universal Runtime if it is not present. If Windows update is broken UrBackup won’t be able to run.

8

Thanks Uroni.
I’ll look into that ASAP.
Glenn