Client disconnected before sending anything (Timeout: true)

client
1

I have 77 clients connected and do the backup very well, but in this one client i receive that erros:

Client disconnected before sending anything (Timeout: true).

How can i increase this timeout in this specific client?

2

The inital timeout is 30min. If that isn’t enough there should be something wrong with the client.

3

The problem is that, the backup stop in 2 minutes aprox.

The log show this result:

Nível Hora Mensagem
Info 30/11/18 14:49 Starting unscheduled full image backup of volume “C:”…
Info 30/11/18 14:50 Basing image backup on last incremental or full image backup
Avisos 30/11/18 14:50 Error retrieving last image backup. Doing full image backup instead.
Erros 30/11/18 14:54 Client disconnected before sending anything (Timeout: true).
Info 30/11/18 14:54 Transferred 298.755 KB - Average speed: 11.328 KBit/s
Info 30/11/18 14:54 Time taken for backing up client SERV78: 4m 22s
Erros 30/11/18 14:54 Backup failed

He start the transfer and stop, but only from drive “C”, i already disable the shadow copy fron drive C, and the only the backup fron other drives (D and E) are completly.