Can't get Ubuntu 18.04 clients to backup

Hello. I’m relatively new to UrBackup so this might be something simple that I’m missing.

I setup a Windows server (v 2.4.12) and have six Windows clients working just fine. I have a few Ubuntu 18.04 clients that I’m trying to setup, but they will not connect. I’ve confirmed they are communicating with the server, and I’ve setup the backup path (I think), but there is a timeout waiting for the server to start backup. Nothing obvious is generated in the client or server logs.

Any ideas / have other seen this before?


root@unificontroller:~# urbackupclientctl start -f
Waiting for server to start backup… done
Timeout while waiting for server to start backup

root@unificontroller:~# urbackupclientctl list-backupdirs

/ Root follow_symlinks,symlinks_optional,require_snapshot,share_hashes

root@unificontroller:~# urbackupclientctl status
“capability_bits”: 65536,
“finished_processes”: [],
“internet_connected”: false,
“internet_status”: “connected_local”,
“last_backup_time”: 0,
“running_processes”: [],
“servers”: [{
“internet_connection”: false,
“name”: “”
“time_since_last_lan_connection”: 38108

I found the solution. The server side was set to “Do not do file backups”. I unchecked this and all my clients started their file backups, including my Linux ones.