Appliance problems

I have setup an appliance for my cousin so she doesn’t lose precious photos of her kids again, but the appliance is giving me problems now.

In August 2019 it alerted me that it couldn’t update because there was no room. It had a 16GB USB boot drive. When I went over to check on it, the backup storage wasn’t showing up. On the status page it said “There was an error. The backup storage is currently not available.”

I thought something got hosed, never even checked the USB, and just ripped it out and started with a clean install to a new 32GB stick. Simple enough, the boys were home so all machines that needed backed up were present. Done, everything going fine…

…Until today. Same alert by email, can’t update because there’s no room. I login and get the same message on status page “There was an error. The backup storage is currently not available.”

So, something is going horribly wrong and I don’t know what. It appears the backup storage isn’t mounting, though it is shown on storage page as offline.

What will I have to do to get this thing healthy and happy again?

Appliance is Community Edition 8.25, on Kernel 4.19.72

jason@twila:~$ free -h
total used free shared buff/cache available
Mem: 7.5G 266M 7.0G 10M 267M 7.1G
Swap: 2.0G 0B 2.0G

jason@twila:~$ df -h
Filesystem Size Used Avail Use% Mounted on
udev 3.8G 0 3.8G 0% /dev
tmpfs 773M 11M 762M 2% /run
/dev/sdc2 27G 9.9G 16G 39% /
tmpfs 3.8G 8.0K 3.8G 1% /dev/shm
tmpfs 5.0M 0 5.0M 0% /run/lock
tmpfs 3.8G 0 3.8G 0% /sys/fs/cgroup
tmpfs 3.8G 0 3.8G 0% /tmp
/dev/sdc1 94M 42M 48M 47% /boot
/dev/sdc2 27G 9.9G 16G 39% /var/urbackup
/dev/sdc2 27G 9.9G 16G 39% /var/log
tmpfs 773M 0 773M 0% /run/user/1001

jason@twila:~$ mount
sysfs on /sys type sysfs (rw,nosuid,nodev,noexec,relatime)
proc on /proc type proc (rw,nosuid,nodev,noexec,relatime)
udev on /dev type devtmpfs (rw,nosuid,relatime,size=3907172k,nr_inodes=976793,mode=755)
devpts on /dev/pts type devpts (rw,nosuid,noexec,relatime,gid=5,mode=620,ptmxmode=000)
tmpfs on /run type tmpfs (rw,nosuid,noexec,relatime,size=791028k,mode=755)
/dev/sdc2 on / type btrfs (rw,noatime,compress-force=lzo,nossd,space_cache=v2,subvolid=1675,subvol=/sys_root_current)
securityfs on /sys/kernel/security type securityfs (rw,nosuid,nodev,noexec,relatime)
tmpfs on /dev/shm type tmpfs (rw,nosuid,nodev)
tmpfs on /run/lock type tmpfs (rw,nosuid,nodev,noexec,relatime,size=5120k)
tmpfs on /sys/fs/cgroup type tmpfs (ro,nosuid,nodev,noexec,mode=755)
cgroup on /sys/fs/cgroup/systemd type cgroup (rw,nosuid,nodev,noexec,relatime,xattr,release_agent=/lib/systemd/systemd-cgroups-agent,name=systemd)
pstore on /sys/fs/pstore type pstore (rw,nosuid,nodev,noexec,relatime)
cgroup on /sys/fs/cgroup/cpu,cpuacct type cgroup (rw,nosuid,nodev,noexec,relatime,cpu,cpuacct)
cgroup on /sys/fs/cgroup/freezer type cgroup (rw,nosuid,nodev,noexec,relatime,freezer)
cgroup on /sys/fs/cgroup/cpuset type cgroup (rw,nosuid,nodev,noexec,relatime,cpuset)
cgroup on /sys/fs/cgroup/devices type cgroup (rw,nosuid,nodev,noexec,relatime,devices)
cgroup on /sys/fs/cgroup/net_cls,net_prio type cgroup (rw,nosuid,nodev,noexec,relatime,net_cls,net_prio)
cgroup on /sys/fs/cgroup/perf_event type cgroup (rw,nosuid,nodev,noexec,relatime,perf_event)
debugfs on /sys/kernel/debug type debugfs (rw,relatime)
hugetlbfs on /dev/hugepages type hugetlbfs (rw,relatime,pagesize=2M)
mqueue on /dev/mqueue type mqueue (rw,relatime)
tmpfs on /tmp type tmpfs (rw,relatime)
/dev/sdc1 on /boot type ext2 (rw,noatime,nodiratime,errors=remount-ro)
/dev/sdc2 on /var/urbackup type btrfs (rw,noatime,compress-force=lzo,nossd,space_cache=v2,subvolid=1677,subvol=/urbackup)
/dev/sdc2 on /var/log type btrfs (rw,noatime,compress-force=lzo,nossd,space_cache=v2,subvolid=1678,subvol=/log)
tmpfs on /run/user/1001 type tmpfs (rw,nosuid,nodev,relatime,size=791024k,mode=700,uid=1001,gid=1001)

Sorry about the problems. Could you use the “Report problem” link on the bottom to report this attaching system information?

Otherwise /var/log/app.log may contain more information, as well as /var/log/kern.log.

Output of lsblk would be interesting as well.