Agent not shown as connected on server interface

1

Hello all,

We have 16 agents currently installed and 15 of them are running well.

I can’t understand why one of them is never shown as connected. I’ve verified network connection but all is ok.

I’ve enabled debug log on agent, and I have these lines :

2018-07-09 10:29:19: SQLite: recovered 24 frames from WAL file /usr/local/var/urbackup/backup_client.db-wal code: 283
2018-07-09 10:29:19: urbackupserver: Server started up successfully!
2018-07-09 10:29:19: Started UrBackupClient Backend…
2018-07-09 10:29:19: FileSrv: Server started up successfully
2018-07-09 10:29:20: Looking for old Sessions… 0 sessions
2018-07-09 10:29:21: Trying to connect to internet server “xxxxxxxxx.yyyyyyyyy.com” at port 55415
2018-07-09 10:29:21: Successfully connected.

So why this agent isn’t running well ?

Thanks a lot

Regards,

2

First, make sure you can connect to the server web interface from the problem client:
http://server_url_or_ip:55414/#
The UrBackup client connects to the server on Port: 55415 for the backups.
Check your firewall to make sure it includes traffic for 55415 as well as 55414

3

Thanks for your reply.

Yes firewall is open and telnet confirms that ports are accessible.

Agent’s debug log says that connection to the server is successfully established.

That’s why I don’t understand why this specific agent are not working…

Regards,