Ur backup service crashed

Hi,

The ur backup service crashed suddenly, i can’t restart it.
event viewer shows this:

Faulting application name: urbackup_srv.exe, version: 0.0.0.0, time stamp: 0x4db5d635
Faulting module name: urbackup.dll, version: 0.0.0.0, time stamp: 0x4db5d5be
Exception code: 0xc0000005
Fault offset: 0x0000000000078f87
Faulting process id: 0xbdc
Faulting application start time: 0x01cc3c92304c18a1
Faulting application path: e:\Program Files\UrBackupServer\urbackup_srv.exe
Faulting module path: e:\Program Files\UrBackupServer\urbackup.dll
Report Id: 6f993631-a885-11e0-b360-0019bb323f8a

DETAILS:

  • System
    • Provider
      [ Name] Application Error
    • EventID 1000
      [ Qualifiers] 0
      Level 2
      Task 100
      Keywords 0x80000000000000
    • TimeCreated
      [ SystemTime] 2011-07-07T10:39:48.000000000Z
      EventRecordID 2461
      Channel Application
      Computer BE-BCKSRV.gems-int.com
      Security
  • EventData
    urbackup_srv.exe
    0.0.0.0
    4db5d635
    urbackup.dll
    0.0.0.0
    4db5d5be
    c0000005
    0000000000078f87
    bdc
    01cc3c92304c18a1
    e:\Program Files\UrBackupServer\urbackup_srv.exe
    e:\Program Files\UrBackupServer\urbackup.dll
    6f993631-a885-11e0-b360-0019bb323f8a

Problem stays the same after reïnstalling.
regards, Verus.

Hmm sorry.
Which version were you using? What did it do before it started crashing?
Is there something abnormal in the logfile? (C:\Program files\UrBackupServer\urbackup.log)
You can also change the “warn” to “debug” in the args.txt file. Then you will get more log messages.

I use version 0.23-1 and also tried 0.24 with the same result.
Before the crash, i did a file backup from a client but i didn’t changed anything from the settings.

the logfile now shows:
07/07/11 13:19:20: Loaded -fsimageplugin- plugin
07/07/11 13:19:20: Loaded -download- plugin
07/07/11 13:19:20: Loaded -pychart- plugin
07/07/11 13:19:20: Starting HTTP-Server on port 55414
07/07/11 13:19:20: HTTP: Server started up sucessfully!
07/07/11 13:19:20: Starting as server…
07/07/11 13:19:20: Started UrBackup…
07/07/11 13:19:21: Looking for old Sessions… 0 sessions
07/07/11 13:19:22: New Backupclient: zmgmps01
07/07/11 13:19:22: New Backupclient: BNASPS01
07/07/11 13:19:22: New Backupclient: BBexpress
07/07/11 13:19:22: New Backupclient: BTELVS01
07/07/11 13:19:22: New Backupclient: zeew2ksvep03
07/07/11 13:19:22: New Backupclient: zeew2ksvep01
07/07/11 13:19:22: New Backupclient: XEN-ISO-00
07/07/11 13:19:22: New Backupclient: blicvs01
07/07/11 13:19:22: New Backupclient: ZFLPVS01
07/07/11 13:19:22: New Backupclient: BEDOM1
07/07/11 13:19:22: ERROR: Sending Identity to client failed stopping…
07/07/11 13:19:22: server_get Thread for client zmgmps01 finished, because the identity was not recognized
07/07/11 13:19:22: ERROR: Sending Identity to client failed stopping…
07/07/11 13:19:22: server_get Thread for client BNASPS01 finished, because the identity was not recognized
07/07/11 13:19:22: New Backupclient: ZEXCVS01
07/07/11 13:19:22: ERROR: Sending Identity to client failed stopping…
07/07/11 13:19:22: server_get Thread for client zeew2ksvep03 finished, because the identity was not recognized
07/07/11 13:19:22: New Backupclient: zctxvs01
07/07/11 13:19:22: ERROR: Sending Identity to client failed stopping…
07/07/11 13:19:22: server_get Thread for client BTELVS01 finished, because the identity was not recognized
07/07/11 13:19:22: ERROR: Sending Identity to client failed stopping…
07/07/11 13:19:22: server_get Thread for client XEN-ISO-00 finished, because the identity was not recognized
07/07/11 13:19:22: ERROR: Sending Identity to client failed stopping…
07/07/11 13:19:22: server_get Thread for client zctxvs01 finished, because the identity was not recognized
07/07/11 13:19:22: ERROR: Sending Identity to client failed stopping…
07/07/11 13:19:22: ERROR: Sending Identity to client failed stopping…
07/07/11 13:19:22: server_get Thread for client BBexpress finished, because the identity was not recognized
07/07/11 13:19:22: server_get Thread for client zeew2ksvep01 finished, because the identity was not recognized
07/07/11 13:19:22: ERROR: Sending Identity to client failed stopping…
07/07/11 13:19:22: server_get Thread for client ZFLPVS01 finished, because the identity was not recognized
07/07/11 13:19:22: ERROR: Sending Identity to client failed stopping…
07/07/11 13:19:22: server_get Thread for client BEDOM1 finished, because the identity was not recognized
07/07/11 13:19:22: ERROR: Sending Identity to client failed stopping…
07/07/11 13:19:22: server_get Thread for client blicvs01 finished, because the identity was not recognized
07/07/11 13:19:22: ERROR: Sending Identity to client failed stopping…
07/07/11 13:19:22: server_get Thread for client ZEXCVS01 finished, because the identity was not recognized
07/07/11 13:19:23: ERROR: Error creating temporary file

and that’s all.
I can’t start the web interface, because the service crashes but if i am really fast i can start the webinterface while the service is starting and then i see a message:
"The directory where urbackup will save backups is inaccessible.
Please fix that by modifying this folder in ‘settings’ or by giving urbackup rights to access this directory.

But it is possible that this message is there because of the failed service start.
nothing is changed to the location, but because the service fails, i cannot check it in “settings” as it is not accessible without a started service.
Can i check it manually in a file (the configuration file ?).
If so, which file is it ?

thanks,

The last message indicates that it can’t create temporary files anymore. I just checked and that would cause the server to crash. I will fix that. But maybe you can also make the temporary directory acessible again.

I deleted the temporary directory and recreated it.
Now it works again, don’t know what happened to make it inaccessible.
My backup status is now empty again but it shows:

BBexpress Yes Server rejected - - -
No recent backup

Is there a way so that i can have the backup status of the clients back or how is that done and why is it rejected ?
thanks, verus.

Uninstalling probably deleted your server_ident.key . You can read up on that here:
http://www.urbackup.org/Administration_Manual.php?lang=en#x1-110003.3
So you delete the server_idents.txt on the clients, manually add the old server_ident.key or add the new server key to the server_idents.txt